Job Description

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Why Fulfil

Fulfil is a technical founder-led, bootstrapped company in our 11th year of operations. We're a small team of exceptional engineers powering millions of orders for brands like HexClad, Ridge Wallet, and Caraway. No bureaucracy. No endless meetings. You'll lead a team that ships fast and talks directly to merchants and partners.



At a large company, EMs are disconnected from the product. Here, you'll be technical, close to partners like Shopify and Amazon, and see your team's integrations process thousands of orders per minute.

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The Team

Integration Platform owns all external connections: Shopify, Amazon, marketplaces, 3PLs, carriers, EDI. We process thousands of orders per minute. North star: integrations are reliable, scalable, debuggable, and fast to build.

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A Typical Week

Monday

: Sprint planning. A major merchant wants to expand to a new marketplace. Plan the integration, assign work.

Tuesday

: 1:1s. One engineer shipped a Shopify upgrade handling 3000 orders/minute -- recognize. Another wants to lead the framework project -- discuss scope.

Wednesday

: Partner call with Amazon. Discuss upcoming API changes, plan migration.

Thursday

: Interview a strong distributed systems candidate. Debrief. Extend an offer.

Friday

: Roadmap review with Product Lead. Balance: new integrations vs. framework investments vs. reliability.
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What You'll Own

Team

: 4-6 engineers -- hiring, mentoring, performance

Delivery

: Backlog prioritization, sprint execution

Reliability

: SLAs, monitoring, operational excellence

Roadmap

: Technical direction with Product Lead

Partnerships

: Technical relationship with Shopify, Amazon, carriers
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What We're Looking For

7+ years building software 2+ years managing engineers Experience with integration platforms or API-heavy systems Technical depth in distributed systems, async processing You've balanced speed with reliability Strong communication with engineers, partners, merchants
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Tech Stack

Python, PostgreSQL, Redis, Celery, RabbitMQ, SQLAlchemy, Kubernetes, pytest, Claude Code, etc.

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Hiring Process (We move fast)

Initial interview

-- Leadership experience, integration systems

Technical round

-- Distributed systems, API design

Interview loop

-- Leadership scenarios, bar raiser

Bootcamp

-- Managers also start in Product Support to learn how merchants use Fulfil
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Our Approach to AI

What We Do

Leverage LLMs (OpenAI API, Claude API) to

embed AI-driven capabilities into Fulfil's ERP

, powering natural language interfaces, intelligent automation, and merchant-facing insights (e.g., Fulfil x MCP integrations with Claude). Focus on

AI for commerce operations

-- integrating models to solve real problems like order management, financial analysis, customer insights, and logistics optimisation.

What We Don't

We are

not

a core ML/AI research company -- we don't train or fine-tune foundation models. * We focus on

integration and productisation of AI

, not building new ML frameworks or developing custom model architectures.