Job Description

What we want to accomplish and why we need you?



Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019. Haptik currently leads India's AI market having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages. Haptik is also a Category Leader across platforms including Gartner, G2, Opus Research & more. Recently Haptik won the award for "Tech Startup of the Year" in the AI category at Entrepreneur India Awards 2023, and gold medal for "Best Chat & Conversational Bot" at Martequity Awards 2023. Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore.



What will you do every day?



Our Implementation & Professional Services team plays a pivotal role in ensuring clients derive maximum value from our solutions. We are looking for an Engineering Manager to lead a delivery-focused team that bridges technology, client success, and execution excellence. You will ensure seamless solution implementation, timely project delivery, and a high-quality client experience.



Manage and lead a team of solution engineers, developers, and QA professionals working on client implementations and custom delivery projects.



Collaborate with project managers and client-facing teams to ensure smooth execution of implementation roadmaps.



Translate client requirements into scalable, maintainable technical solutions while ensuring alignment with Haptik's platform architecture.



Own sprint planning, resource allocation, and delivery commitments across multiple concurrent client projects.



Establish and enforce delivery best practices across coding, testing, deployment, and documentation.



Act as the escalation point for technical challenges during delivery, unblocking teams and ensuring minimal disruption to project timelines.



Drive continuous improvements in tools, processes, and automation to accelerate implementations.



Coach and mentor engineers to develop their skills while keeping them aligned to client-centric delivery goals.



Partner closely with cross-functional teams (Product, Solutions, Customer Success, and Sales Engineering) to ensure successful hand-offs and long-term customer satisfaction.



Support recruitment and team scaling as we grow our services and delivery footprint.



Ok, you're sold, but what are we looking for in the perfect candidate?



Strong technical foundation with the ability to guide teams on architecture, integrations, and scalable solution design.



Demonstrated experience managing agile delivery teams that have implemented enterprise-grade software solutions.



Experience in Professional Services, Client Implementations, or Delivery Engineering is highly preferred.



Proven ability to balance customer requirements, delivery commitments, and engineering best practices.



Strong exposure to technologies relevant to distributed systems: programming languages (Python preferred), APIs, cloud platforms, databases, CI/CD, containerization, queues, caches, Elasticsearch/SOLR, etc.



Excellent stakeholder management and communication skills -- comfortable working with both internal teams and enterprise customers.



Ability to mentor, motivate, and inspire teams to deliver on ambitious goals while ensuring a culture of ownership and accountability.



5-8 years of professional experience, including 2-4 years in leading delivery or implementation-focused engineering teams.

Requirements*:

B.E. / B.Tech. / MCA in Computer Science, Engineering or a related field is required.



Overall 5-8 years of professional experience. 2-4 years of hands-on experience in managing and leading agile teams delivering tech products.



Deep understanding of best practices in development and testing processes.



Good exposure to various technical and architectural concepts of building distributed systems - not limited to but including at least one programming language/framework, version control, CI/CD, queues, caches, SOLR/Elasticsearch, databases, containerization, cloud platforms.



Excellent written and verbal communication skills.



Exceptional organizational skills and time management abilities.



Prior experience of working with Python Programming language.



Background of being part of a high-paced development team having delivered client-facing products with hands-on involvement.



Requirements is such a strong word. We don't necessarily expect to find a candidate who has done everything listed, but you should be able to make a credible case that you've done most of it and are ready for the challenge of adding some new things to your resume.

Tell me more about Haptik

On a roll:

Announced major strategic partnership in April 2019 with Jio in a $100 million deal.

Great team:

You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators.

Great culture:

The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up.

Huge market:

Disrupting a massive, growing AI market. The global market is projected to attain a valuation of $9 billion by the end of 2024.

Emerging technology:

We are moving to a Gen AI first world, and Haptik is one of the largest Generative AI first companies globally, based out of India.

Great customers:

Some of the most notable brands in the world - Jio, Paytm, Adani, Paisabazaar, Puma & Whirlpool

Impact:

A fun and exciting start-up culture that empowers its people to make a huge impact.



Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness.