Job Description

About Delta Air Lines
About the Company
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.
In 2024, Delta was recognized by Fortune with a No. 11 placement on Fortune's Top 50 Most Admired Companies list. The company's strong management and commitment to providing elevated experiences and premium products also secured a No. 1 ranking out of the eight airlines on the list. Delta landed on TIME's inaugural list of the "World's Best Companies," coming in at No. 12 - the only U.S. airline in the top 155. TIME's award is based on three criteria: employee satisfaction, revenue growth and sustainability.
Delta's people-first culture continues to be recognized, earning the airline a spot on Fortune's 100 Best Companies to Work For list for the fifth year. Delta is the only airline included on the 2024 list.
Additionally, Delta earned a coveted spot, on Fast Company's list of the Most Innovative Companies, climbing from its No. 8 spot in 2023 to No. 2 in the travel category. The airline was recognized for its Wi-Fi revolution that is working to ensure the future of travel is connected.
About the Delta Technology Hub (DTH), Bangalore
Delta has fast emerged as a customer-focused, innovation-led, technology-enabled business. The Delta Technology Hub will contribute directly to these objectives.

KEY RESPONSIBILITIES:

• Manage a team of developers and TPEs
• Collaborate cross-functionally with business and other IT teams across Delta.
• Champion development and integration standards, best practices, and their related deliverables
• Deliver features using Salesforce configuration that can be maintained by the business into the future and are scalable to future use cases
• Design, configure, and deploy changes to permissions, roles, and other standard Salesforce metadata (objects, Lightning pages, apps, flows) as required
• Work closely with the Salesforce Process Architect and related IT teams Advisory Developers to ensure designs adhere to Salesforce best practices and are built for scalability.
• Support business product owners in story development to ensure requirements on technical stories are appropriately detailed in a meaningful way for work to be done
• Participate in the creation of documentation to ensure that no component or process is a closed system.
• Optimize and improve existing Salesforce implementations so that every team is achieving the maximum benefit from their investment in Salesforce.
• Work to continually understand the new features added to Salesforces products and aid the business in regression testing as needed to avoid disruption from any Salesforce-side upgrade.
• Act with urgency and a sense of ownership in the broader scheme of Deltas success
• Support off-hours problems when they arise.

WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS):

• A strong desire to maximize native Salesforce functions and to adopt scalability as a core design principle in all projects
• 10+ years in Salesforce experience including leading other teams of Salesforce developers and TPEs
• Experience in Service cloud implementation
• Understanding of object-based model, governor limits in Salesforce
• Experience in working with async and sync processes
• Proficient in advance admin features - Example: flows, Dynamic forms
• Good understanding and hands on experience - Object oriented programming, advanced use of service cloud and Messaging in App on Web with Einstein bots
• Works well with individuals at all levels of Salesforce experience
• Deep familiarity with how to troubleshoot integrations in the UI and when to lean on developers support
• Understand how to get to the root cause of user issues within Salesforce
• Embraces diverse people, thinking and styles
• Consistently makes safety and security, of self and others, the priority
• Exposure to diverse lines of business using Salesforce in different ways
• Robust experience in Service Cloud features in an operationally critical context
• Unafraid to offer suggestions if there may be a more efficient way to do something
• Able to clearly articulate the pros and cons of why you would use a particular method to achieve a solution
• Experience in Team Leadership: Managed, mentored, coached and developed teams, fostering a collaborative and creative work environment
• Experience in Resource Allocation, Capacity Planning & Resource utilization
• Experience in Performance Management by providing regular performance feedback, recognizing achievements and addressing areas for improvement.

Behavioral Competencies:

• Ability to champion a collaborative environment by empowering team members, demonstrating resilience, being inclusive and building a culture of trust.
• Ability to build and sustain robust networks across internal and external stakeholders.
• Being a coach/mentor/advisor to drive continuous team development and growth.
• Use systemic thinking to drive business results and strategic decisions that enhance organizational outcomes.
• Ability to advocate for customer-focused innovations, model empathy in decision-making, inspiring others to approach problems from the customers perspective and decisions that reflect an uncompromising commitment to customer safety, fostering trust and loyalty.

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS):

• Familiarity with CRMA
• Able to articulate the impact of design on Salesforce limits and long-term cost of ownership for a solution.
• Experience managing teams in Agile frameworks

Skills Required