Job Description

About Delta Air Lines
About the Company
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.
In 2024, Delta was recognized by Fortune with a No. 11 placement on Fortunes Top 50 Most Admired Companies list. The companys strong management and commitment to providing elevated experiences and premium products also secured a No. 1 ranking out of the eight airlines on the list. Delta landed on TIMEs inaugural list of the Worlds Best Companies, coming in at No. 12 the only U.S. airline in the top 155. TIMEs award is based on three criteria: employee satisfaction, revenue growth and sustainability.
Deltas people-first culture continues to be recognized, earning the airline a spot on Fortunes 100 Best Companies to Work Forxc2xae list for the fifth year. Delta is the only airline included on the 2024 list.
Additionally, Delta earned a coveted spot, on Fast Companys list of the Most Innovative Companies, climbing from its No. 8 spot in 2023 to No. 2 in the travel category. The airline was recognized for its Wi-Fi revolution that is working to ensure the future of travel is connected.
About the Delta Technology Hub (DTH), Bangalore
Delta has fast emerged as a customer-focused, innovation-led, technology-enabled business. The Delta Technology Hub will contribute directly to these objectives.

About Delta Tech Hub:
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.
Role Description:

• Partner with Payments Leadership and key stakeholders to build and lead a shared roadmap that maximizes benefits for Delta and our customers.
• Support investigation of production issues and pursue resolution based on impact.
• Leading and mentoring engineering teams, fostering a culture of innovation and collaboration.
• Managing project timelines, budgets, and resources, ensuring projects are delivered on time.
• Work with Senior Management, Business & Release Management to understand the product's vision, prioritize and develop software release planning. Communicate the development progress to senior management through Agile and Key KPI's.

Responsibilities include, but are not limited to:

• Work closely with Product Owners and Cross functional teams to define and implement Solutions.
• Provide technical leadership and mentorship to development teams, ensuring high-quality software delivery.
• Actively participate in Solution reviews and architectural governance forums.
• Stay updated on emerging technologies in payment space. Align technical solutions with the organization of long-term technology vision and business goals.
• Leverage automation AI, CI/CD and DevOps practices to improve software development efficiency.

What you need to succeed (minimum qualifications):

• Bachelors in a technical or scientific field, with 12 or more years of experience in an IT project-based environment is required
• Minimum 3+ Years of proven experience in software engineering resource management who can mentor and coach engineers to help them grow, conduct performance reviews and foster a healthy, inclusive, and productive team culture.
• Experience or knowledge in AWS / Serverless architecture (Ex: Lambda, API GW).
• Providing technical guidance and mentorship to a team of engineers working on AI-powered solutions within the payments domain.
• Build High performing Agile teams on sound engineering practices like Code Reviews, UT coverage, Task Branching, Continuous integration, Release branching/ planning and other Scrum-related meetings.
• Software development background, likely in languages such as JAVA, Node JS , JS and Angular.
• Extensive experience in Agile methodology, Scrum processes, Sprint planning, Sprint reviews/retrospectives, Program planning, Story based development and product backlog prioritization
• Perform Agile Maturity assessments for teams and provide coaching and input to reach higher maturity levels and continuous improvement.
• Collaborating with the quality engineer automation team and defining a framework from scratch for using Cypress to automate UI and used JavaScript, NodeJS, and NPM for Angular-based user interface.
• Guide the team in architectural and design decisions, ensure best practices in code quality, testing, and deployments and provide constructive feedback.
• Act as the liaison between engineering and other departments, communicate progress, blockers, and results to stakeholders and Align engineering efforts with business goals and strategy.
• Excellent leadership and communication skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.
• Strong analytical and problem-solving abilities, with a focus on data-driven decision-making.
• Knowledge of industry best practices and emerging trends in IT engineering resource management.
• Experience in cloud environment, experience with FinOps, using tools like Jira or Digital ai Agility, is a plus.

What will give you a competitive edge (preferred qualifications):

• Communication Skills- Strong technical and non-technical communication skills. Fosters open communication by encouraging the expression of ideas and opinions. Assures smooth flowing, timely transmission of critical information. Oral and written communication is well organized, clear, accurate, grammatically correct, and is adapted for the target audience. Listen to others without interrupting. Seeks clarification and confirms shared understanding when communicating.
• Integrity and Trust- Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn'trepresent themselves for personal gain.
• Motivating Others -Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team/project members; can assess each person's hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility.
• Personal Accountability- Clearly accepts responsibility for tasks, decisions and actions of self and staff. It is excellent at honest analysis. Doesn't shirk personal responsibility. Answers to customers and colleagues for all aspects of project; sets objectives and goals and measures performance against them.
• Priority Setting- Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal.
• Perseverance -Pursues everything with energy, drive and a need to finish; seldom give up before finishing, especially in the face of resistance or setback.
• Shows Work Commitment- Gets results despite a large workload, shows a sense of urgency to complete work by self and direct reports, will do what it takes to complete challenges, takes initiative to overcome roadblocks.
• Strategic Agility -Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective.
• Technical Credibility- Is seen as a thought leader on technical issues, stays ahead of technical developments in the field; knows what new technologies will help the business.
• Provide guidance to software engineering teams who are developing and enhancing applications that combine enterprise data with analytical models and are used throughout the operation
• Mentor teamsto deliver applications that align with the agile methodology and encourage frequent engagement with stakeholders
• Encourage regular participation by business stakeholders in the software development process, to ensure that applications developed are prioritized according to business value and meet stakeholder needs.
• Team Leadership:Manage a team of Software engineers, fostering a collaborative and creative work environment. Provide guidance, mentorship, and support to team members, ensuring their growth and development.
• Project Management:Oversee the entire design and development process for Delta's Omnichannel initiatives.
• Resource Allocation:Manage the allocation of IT engineering resources across various projects and initiatives based on project requirements, resource availability, and skillsets.
• Capacity Planning:Collaborate with Onsite teams and department heads to forecast resource needs and plan for future projects, ensuring that the team has the necessary resources to meet project demands.
• Resource Utilization:Monitor resource utilization and productivity, identifying opportunities to optimize resource allocation and improve efficiency.
• Skills Assessment:Assess the skillsets and strengths of IT engineering team members to ensure optimal alignment of resources with project requirements.
• Resource Development:Identify training and development opportunities to enhance the skills and capabilities of IT engineering team members, fostering a culture of continuous learning and growth.
• Performance Management:Provide regular performance feedback and evaluations to IT engineering team members, recognizing achievements and addressing areas for improvement