Job Description

Abad Builders, a vertical under the trusted ABAD Group, with a strong presence in Kerala for the last 27 years, invites applications from the right candidates who would like to advance professionally while meeting the goals-oriented growth of the company.


Interested candidates may please send in your CV to

careers@abadbuilders.com

Person Specification B-Tech /Diploma in civil with experience in handling the customer complaints related to completed projects 3-5 year experience as site engineer in high rise buildings .
KSA's (Knowledge, Skills and Abilities)

Excellent communication skills Technical Proficiency & Excellent knowledge of MS Office Team Player

JOB ROLE

Maintain a tracker to monitor and track customer complaints.


Understand the complaint type and segregate the complaints accordingly


Analysing the root cause of the complaint , identifying the correct work process for the rectification and finalising the material and preparation of estimate for the same.


Generate customer complaint number and update the complaint tracker with details of complaint

Obtain time lines for complaint closure . Communicate timeline of complaint closure to the customer

Coordinate with the customer department personnel to ensure closure of complaint in the tracker and obtain acknowledgement for closure of complaint

Perform a monthly analysis of the complaint tracker to

analyse the number, type and frequency of complaints received


Assess the time taken for the closure of complaints by the responsible personnel/department


Identify and obtain clarification for open complaints

Forward the monthly analysis report to the DGM-Operations for evaluation and approval


Co-ordinating all works of after sales activities


Email to careers@abadbuilders.com