Job Description

If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun. We are looking forward to an Engineer - Technical Support in Eaton’s Sales and Marketing Center, based in Pune, India. In Eaton, making our work exciting, engaging, and meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals. The primary responsibility of this role is to provide technical support for Low Voltage Power Distribution Products, including residential products (load centers, breakers, group metering and generators), dry type transformers, switching devices (safety switches, rotary switches), molded case breakers, miniature breakers and select alternative energy related products. The position would include assisting customers with product selection, troubleshooting, and application assistance received via email and chat. This exciting role offers opportunity to: 1. Responsible for answering customer emails within TAT. 2. Responsible for Handling Cross-reference requests from customers. 3. Provide Pre-sale support like product selection, product configuration, and budgetary quotes. 4. Researching, diagnosing, troubleshooting, and identifying solutions to resolve issues. 5. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. 6. Maintain and expand the product knowledge base available to all internal and external teams. 7. Refer to internal database or external resources to provide accurate tech solutions 8. Use Enterprise-wide tools, SharePoint, Share drive, etc. to address customer concerns. 9. Maintain a high level of customer satisfaction through his own work by keeping NPS/CES up to the mark. 10. Develop a healthy working relationship with the US team for effective problem resolution and guidance. 11. Prepare and maintain records, reports, etc, also update all the process trackers in real-time to get a better insight of the workload. 12. Able to conduct technical product knowledge sharing sessions to improve teams' technical capabilities. 13. Should be able to identify training required and create training plans to bridge the technical product skill gap.

Qualifications

• Education level required: Graduate in Engineering (Electrical)
• Minimum 6-8 years of experience in Switchgear Industry
• Technical knowledge

A. Good understanding of technical aspects of switchgear Components, Assemblies and its related applications B. Strong problem solving, product troubleshooting skills and be able to understand and resolve customer Tier-1 and Tier-2 issues independently C. Should be able to interpret customer specifications, drawings and schematics D. Advance excel knowledge and data analysis skills E. Should have basic understanding of ERP, PLM, CRM and other enterprise-wide tools

• Soft skills

A. Strong customer focus and interpersonal skills B. Self-motivated to identify and prioritize assigned work C. Strong technical and analytical skills D. Abilities within Adobe and Microsoft Outlook E. Good written communication and verbal communication F. Out-of-the-box thinking G. Ability to quickly adapt to change and successfully manage urgent/high and multiple priorities. Yes! Because you are the one we are looking for, we hope to hear from you now! #LI - KB1 What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Sales
Region: Asia Pacific
Organization: Corporate Sector
Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: Relocation from within hiring country only
Travel: No