Job Description

Engineer Field Tech Services

• Provide on-site technical interventions, including installation, training, repair, and maintenance, to ensure optimal operation of machinery at client sites.

• Engage with customers to deliver necessary technical support, fostering strong and positive customer relationships.

• Collaborate with the sales and dealer teams by sharing technical insights and support to enhance sales opportunities and business growth.

• Complete required technical training and assessments to continually enhance technical proficiency and deliver high-quality service to clients.

• Achieve service targets by negotiating and securing Service Contracts and spare part sales, while managing billing, invoicing, and accounts receivable related to routine service activities.

• Oversee personal inventory, including spare parts and tools, ensuring adequate stock levels and proper management.

• Execute technical tasks assigned by team leadership in a timely and efficient manner.

• Utilize technical management systems effectively to ensure accurate and complete data entry.

• Document all technical activities thoroughly in Field Service Reports, CRM software, and other prescribed administrative records.

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Skills Required