Job Description

The Opportunity:
Avantor is looking for a dynamic, forward-thinking, and experienced Engineer- Service Now Developer, who will be responsible for delivering results against some of the most complex business and technology initiatives.
This role will be a full-time position based out of IND- Coimbatore. If you are passionate about solving complex challenges and driving innovation - let's talk!
Our organization is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
JOB DESCRIPTION:
As a key member of the IT Operations team, you'll be accountable for the design and evolution of the ServiceNow platform to meet growing business requirements. Reporting to the Manager of IT Service Management, you will grow as you oversee platform governance and help mentor Level 2 support, while still retaining hands-on access for development and advanced troubleshooting.
What sets this role apart is its combined technical leadership with operational impact. You'll drive digital transformation, shape the ServiceNow strategy, and enhance user experience - while working with a skilled team in a flexible, growth-focused environment.
MAJOR JOB DUTIES AND RESPONSIBILITIES (Lists in order of importance)
Development & Configuration

• Meet real business needs with smart, scalable solutions, workflows, business rules, UI policies, and integrations.
• Maintain and enhance existing ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM).
• Collaborate with stakeholders to gather requirements for real-world solutions with work estimates and effectively implement the enhancements.

L3 Support & Mentoring

• Act as the primary escalation point for complex challenges.
• Guide others on lower-complexity challenges and best practices.
• Maintain knowledge documentation about ServiceNow.

Governance & Best Practices

• Define and enforce standards, architectural and process guidelines.
• Govern enhancements, favoring configuration changes over customizations.
• Turn data into action by leveraging performance analytics to uncover trends, identify opportunities, and support data-driven decisions.
• Help others automate what matters most, eliminate manual processes and boost efficiency.
• Enable seamless integrations between ServiceNow and other business systems using tools like REST, SOAP, XML, AJAX, and more.

QUALIFICATIONS (Education/Training, Experience and Certifications)

• Certified System Administrator (CSA) certification is required.
• Associate degree or equivalent work experience is required.
• 2+ years of relevant experience is required.
• Hands-on Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, API's and Service Portal is required.
• Certified in ITIL V3 or above is highly desired.
• Experience with managing CMDB is highly desired.
• Experience with web pages and widgets using Bootstrap and AngularJS is highly desired.
• Experience with third-party integrations and interfaces between is desired.
• Certified Application Developer (CAD) certification and any one of the mainline implementation certifications is a plus.
• Experience with ITOM and HRSD modules is a plus.

KNOWLEDGE SKILLS AND ABILITIES (Those necessary to perform the job competently)

• Knowledge of how to architect data structures to create applications.
• Ability to develop and modify a majority of the following: workflows, forms, lists, business rules, UI components, web services, tables, menus, Client Scripts, UI Scripts, ACLs, UI Pages, and scripted REST APIs.
• Ability to perform Java scripting, debugging, and deployment using update sets is required.
• Reporting and Dashboard creation skills.
• Ability to articulate complex technical concepts in a clear and concise manner and build strong relationships with business units, IT teams, and executives.
• Ability to manage small projects, including timelines, resources, risks, and budget.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!
EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
3rd party non-solicitation policy:
By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation

Skills Required