Job Description

Are you an enthusiastic, self-driven, and result-oriented professional who wants to help improve our customers' performance?

We are looking for a

Engineer, Service, Sales Support

to join our team in Vadodara. In this role, you will:

Key Responsibilities:

1. Provide best technical advice to the sales and service team and customers to develop, sell, and successfully implement product or service solutions that will meet the customer's needs.

2. Good knowledge of valves, actuator spares and should have worked in spares support or service team.

3. Shall be able to understand and interpret customer specification and Prepare techno commercial quotations & meet customer requirements, expectations and delivery times.

4. Timely Response to customer enquiries and clarification post offer submission.

5. Support service team, sales, distributers and channel partners

6. Manage complaints and issues regarding customer orders, liaising where necessary with sales, service, finance and operations to solve order issues.

7. Liaise with product management to ensure that products and services are modified, configured, and offered according to customer needs.

8. Works independently to complete given tasks and activities, solving daily technical sales issues.

9. Processing orders, handle post order activities as Drawings, Quality plans and help the support function for smooth execution and invoicing of the order

Experience & Skills:

3-5 years of experience in the spares business and valve industry.

Strong knowledge of valve and accessory selection and sizing.

Familiarity with e-tendering processes and customer-specific tender documentation.

Understanding of commercial terms, GPC documents, and financial instruments (LC/SBLC/Bank Guarantees).

Experience in finance, logistics, and import/export operations.

Knowledge of Incoterms and international trade requirements.

Proficiency in Microsoft Office tools (Excel, PowerPoint, etc.).

Excellent communication skills in English.

Qualification:

B.Tech in Instrumentation Engineering or Mechanical Engineering.