Job Description

Title : Engineer Salesforce Administrator
Work you'll do- Key Responsibilities
As a part of the Salesforce Local Admin, you will:

• Exp: 3-5 Years

• Support as primary system administrator for the Salesforce users.

• Effectively act as the liaison between our users, leaders, application maintenance & development teams

• Work with team members and project lead to establish suitable processes to support administrative, development, and change management activities

• Coordinate the evaluation, scope and completion of new system enhancement requests.

• Work independently with members of the user community to help them meet the business requirements

• Assist in educating of new users, and grow the Salesforce skill set across the organization

• Support end to end license management process (Activation, deactivation, adding/removing additional permissions, reassigning assets, welcome email etc.)

• Complete regular UAT (user acceptance testing) and prepare for upgrades

• Triage and fulfill incoming ServiceNow requests

• Updating and maintaining accounts, opportunities, contacts, Leads, campaigns and reporting & dashboard

• Data cleansing across all data objects for NSE geographies

• Manage ad-hoc request to support various business groups across organisation

• Produce customize reports/dashboard for users and business groups

• Maintain and update process documents

• Deliver excellent service in line with process requirements and ensure service level agreements are met

• Provide an employee focused experience through the timely and accurate completion of queries and activities

• Record and maintain accurate activity information tracking through to timely closure.

• Escalate more complex queries to the Team Leader or specific cases to the appropriate Salesforce support team

• Maintain own continuing professional development to ensure advice given is appropriate and of a high quality.

• Ensure compliance with appropriate Data Protection legislation always.

Requirements
uired:

• Minimum 3+ years of experience as a Salesforce.com administrator

• Strong understanding of Salesforce.com best practices and functionality

• Strong data management and data quality abilities

• Salesforce.com Admin basic certifications preferred

• Working experience on ServiceNow tool is preferred

• Excellent communication skills (CE Advance).

• Excellent knowledge of Microsoft Excel and Office suite

• Excellent project management skills and a positive attitude

• Previous experience of advanced reporting and dashboard

• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards

• Creative and analytical thinker with strong problem-solving skills

• Basic knowledge of Data Loader for mass data management

• Ability to work in a dynamic, fast-paced environment

• Enthusiastic and eager to learn new technologies.

• Committed to working with their team to maintain a positive team spirit.

• Good listener with a calm manner, and the ability to ask effective questions.

• Excellent customer service skills, and a good telephone manner.

• Must be a supportive team player who is reliable and respects others, with a desire and drive to meet and exceed team targets.

• Must demonstrate a methodical, analytical and clear approach to problems.

• Is open, receptive and adaptable to change.

• Proven ability to design and implement new processes and facilitate user adoption.

• A documented history of successfully driving projects to completion

• A demonstrated ability to understand and articulate complex requirements

Preferred:

• Basic understanding of Salesforce.com best practices and functionalities

• Salesforce advanced reporting and dashboard

• Experience in supporting users on any global CRM tool preferred

• Knowledge of secondary research, data cleansing basic reporting

• Manage multiple clients in different time-zones

• Knowledge of MS office (Advance Excel)

• Knowledge of CRM functionalities and Marketing Automation tools

Skills Required