Job Description

Fluence (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. Our solutions and operational services are helping to create a more resilient grid and unlock the full potential of renewable portfolios. With gigawatts of successful implementations across nearly 50 markets, we are transforming the way we power our world for a more sustainable future. For more information, please visit fluenceenergy.com .

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ABOUT THE POSITION: The Remote Service Operations Engineer (RSOE) is the first point of contact for issue resolution of the customer's energy storage sites. The RSOE ensures availability of the assets by managing incidents to complete issue resolution in a timely manner. This includes responsive reactive maintenance as well as planned preventive infrastructure maintenance. As the Remote Service Operations Engineer, you will: oBe the remote owner of large-scale energy storage sites and operate as first and primary point of contact for all customer needs oWorking from our Bangalore office location on a 24/7 rotational shift. oRespond to customer calls or alarms sent by the storage sites' alarm system and identify the required actions or delegate/consult with technical experts within the Fluence organization oAct as owner of all timely reactive and preventive maintenance activities being coordinated with the customer and regions oProvide remote diagnostic, troubleshooting and hands-on technical support oOwn Safety culture and ensure safety is a priority during maintenance oMaintain accurate records of all site activity and create professional and high-quality service reports in our service platform oActively identify and own process improvements to our growing service organization to reduce costs, increase response time, improve reliability, and improve quality of our services oActively feedback any improvement areas to outside of fluence service organization e.g. installation or engineering teams What will our ideal candidate bring to Fluence? oUndergraduate degree preferred (BSEE, BSME, BSCE) or Licensed Electrician oExperience in bi-directional inverters, HVAC and 1000V/high current DC systems. oAt least 2 years of related experience in electric utility or independent power producer experience within generation / operations / technical teams (Energy Storage, Coal, Gas, Solar, Hydro, Wind). oProven track record of remote troubleshooting. oAbility to adapt to dynamic conditions and stay focused/execute on goals. oMust be willing to work in an environment that requires frequent phone-based customer interaction and Ability to present oneself well over the phone. oExcellent interpersonal skills with both external customers and internal employees. oExcellent MS Office; SCADA Experience & MODBUS Experience would be major plus. oLinux operating system experience for system administration, preferably using Red Hat/Fedora, Ubuntu, or Debian is a major plus. oFundamental understanding of Networking oRequires ability to physically bend, stoop, sit, stand, walk, reach, climb ladders/steps, & lift up to 40lbs. oShould be able to Work from our Bangalore office location on a 24/7 rotational shift.

Our Culture

At Fluence, our culture is the foundation that drives our ambitious growth strategy and fuels our mission to transform the future of energy. Our core cultural pillars empower us to innovate, collaborate, and lead with purpose, ensuring we continue to deliver unparalleled value to our customers and the world.

Unleash Voices

We believe every voice matters. We encourage openness, active listening, and decisive action to create a culture where everyone has the opportunity to contribute to our success. We foster an environment where diverse perspectives are heard and valued, driving innovation and progress.

Customer Fluent

Our customers are at the heart of everything we do. We're committed to delivering exceptional value that exceeds expectations by understanding our customers' needs and adapting swiftly to meet them. Our deep focus on customer satisfaction drives us to continuously improve and innovate.

Infinite Impact

We are committed to creating the impossible. We push boundaries to deliver sustainable, game-changing solutions that shape a brighter, more energy-efficient future for all. Our team is passionate about making a lasting impact that will resonate for generations to come.

All In

We are all in for growth. Our teams are relentlessly focused on identifying and seizing opportunities that propel us forward. We embrace an ownership mindset, pushing ourselves and each other to accelerate progress and create lasting success.