Job Description

:
Position: Site Support Engineer
Job Location: Silvassa, Gujarat and Mazgaon, Maharashtra
Budget : 2.4 LPA to 3 LPA
Service Agreement: 1 year
Joining: Immediately
Qualifications:
xc2xb7 Education: Diploma / ITI in Electrical Engineering / BE
xc2xb7 Experience: 1 to 2 Years
Skills Required:

• Proficient in electrical and mechanical concepts and systems.

• Strong understanding of instrumentation functionalities and troubleshooting.

• Skilled in diagnosing and resolving mechanical and electrical issues.

• Experience in troubleshooting hardware issues and ensuring timely resolutions.

• Knowledge of preventative maintenance techniques and procedures.

• Familiarity with various production line hardware types, their properties, and functionalities.

• Understanding of PLCs and other control systems.

• Ability to communicate clearly and effectively with both internal teams and external customers.

• Strong verbal communication skills for clear and concise information exchange.

• Basic knowledge of relevant software tools and systems for effective onsite operations.

• Act as the main point of contact for the client on-site and maintain good relationships with them.

• Provide on-site technical assistance for hardware, software, and network-related issues to minimize downtime.

• Address client concerns promptly and effectively.

• Work closely with internal teams, vendor teams, and client teams to ensure smooth operations on-site.

• Effective communication and teamwork across all involved parties.

• Diagnose and resolve technical problems independently or with other IT teams to ensure quick resolution.

• Monitor system performance and production to proactively identify potential issues.

• Coordinate hardware maintenance tasks to minimize impact on client operations.

• Provide training and guidance to the client on technical systems and processes.

• Be available for rotational shifts, flexible hours, and emergency support.

• Adherence to client-specific holiday schedules for continuous support.