Job Description

Primary Roles & Responsibilities

Hiring Voice Engineer


Work Location: Lucknow - UP State - as resident engineer - Under Gurgaon office


Qualified candidates will have hands on experience with:


Avaya Communication Manager Avaya System & Session Manager Avaya Application Enablement Services Avaya Call Management System Avaya Media Gateways Avaya Soft Clients (One-x, Avaya Agent For Desktop, Equinox & Workplace) Avaya Hard Phones (16xx, 96xx, J Series, K Series & B Series) Avaya, Nice or Verint Call Recorders
Candidate must have experience with listed skills:


Providing Tier 1-2 support for enterprise Avaya network Managing complex voice projects across all teams Troubleshooting and problem identification Working w/ equipment vendors and telecom providers to resolve issue Monitoring and resolving service requests based on SLAs Communications skills across many concurrent deployment teams/management Knows data & VoIP principles supporting converged voice/data network environment Working knowledge of supporting telephony contact center products
The candidate will be expected to


Support & maintain current telecom systems and services in enterprise network Provide advanced telecom support & admin Perform software installations, Upgrades, Maintenance & Patching Support beyond moves, adds & changes Take lead in updating customer on regular basis and avoid escalations.

Education / Experience Requirement

Education: Diploma /Graduate .


Experience 4+ years of relevant SI Solutions experience from IT&T Industry background

Supervisory Responsibility

This position has no direct reports.