Engineer L2

Year    TS, IN, India

Job Description

Experience -01 to 05 years -Voice engineer as L2 resource


Ticket Analysis and Ticket Management


Break fix (Configuration related)


Non-Functional Review


Pre-Production verification


Production Support


Application patches


Liaise with Avaya Team


Service maintenance (reboots) - In co-ordination with the platform team


Certificate renewal


User queries/responses


Configuration and Integration of various Avaya application systems.


Start / Stop Services


Reports & Meetings:


Users adhoc requests (with tickets)


Weekly meetings (BAU / Projects)


Provide Audit evidence / usage statistics upon request


Health Check reports


Testing


Complete VIT as per agreed test plan


Provide support for SIT, UAT and HA testing.


Knowledge Transfers and Training


Cutover and First Business Day Support


Complete migration of existing data


Knowledge of LAN / WAN Connections.


Knowledge of PRI Connectivity with the Telecom Service Providers.


Switches and configurations of Juniper system.



Key Skills: Installation of Avaya Applications, Call Manager/Communication Manager, SM, AES, CMS , Avaya Gateway ,SBC , IVR ,Phone configuration and registration.


Location: Hyderabad

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Job Detail

  • Job Id
    JD4059624
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    TS, IN, India
  • Education
    Not mentioned
  • Experience
    Year