Job Description

The purpose of this role is to provide technical support services to staff enabling them to optimise their productivity. The role is highly customer focused and ensures issues are managed, prioritised and resolved within agreed service levels.
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Key responsibilities:
Provides an interface between the business and technology, monitoring customer engagement channels and responding within set targets
Provides customer with an exceptional experience
Adheres to standard processes to ensure contacts are accurately prioritised, recorded, assigned, updated and resolved within service targets
Maintains technical knowledge and ensures it is effectively applied to support the business
Applies effective and timely escalation
Ensure that all desktop, laptop, printer and such peripheral calls are completed within SLA
Participate in project implementation with respect to desktops and peripherals
Adhere to 24x7 shifts
Location: DGS India - Mumbai - Thane Ashar IT Park
Brand: Dentsu
Time Type: Full time
Contract Type: Permanent