Job Description

Position Title: Engineer - IT Global Infrastructure Network & Telecom Position Summary: Infrastructure Engineer Network & Telecom will install, configure, monitor and maintain, networking, VOIP, equipment, telco circuits, maintain/monitor performance

Position Title: Engineer - IT Global Infrastructure Network & Telecom Position Summary: Infrastructure Engineer Network & Telecom will install, configure, monitor and maintain, networking, VOIP, equipment, telco circuits, maintain/monitor performance and security, create and sustain documentation, assist with security tasks and monitoring to meet strict global uptime SLAs. Monitor large computer networks and servers for problems from a central location. Analyze problems, perform troubleshooting and incident response on the system, communicate with site technicians and track problems through to resolution. : Key Tasks and Deliverables: Expert in the management and monitoring of a network from centralized location. Manage, and provide advice on, the selection, design, justification, implementation, cost and operation of network, telecom and unified communications related projects Contribute to the network, telecom and unified communications structural frameworks (hardware, software and other components) which meet the present and future requirements of the business. Advise on staffing of network, telecom and unified communications related projects with internal and external subject matter experts as part of global and regional programs. Ensure that all new network, telecom and unified communications services are delivered to the business with the right service levels. Ensure that all network, telecom and unified communications investments are managed through their full economic life cycle to optimize its value. Implement continuous performance measurement within the network, telecom and unified communications to identify, prioritize, initiate and manage services and initiatives. Facilitate scoping and business priority setting for large or complex changes related to the network, telecom and unified communications infrastructure, engaging senior stakeholders as required. Coordinates with and enable the IT services operational and support teams to perform pre-defined standard adds, moves, and changes. Specify and design complex network, telecom and unified communications systems. Create and maintain overall network, telecom and unified communications plans to support the organization\'s business strategy. Select appropriate design, product models, methods and tools, consistent with agreed enterprise and solution architectures and ensures they are applied effectively. Review others\' systems designs to ensure selection of appropriate technology, efficient use of resources, and integration of multiple systems and technology. Ensure that the system design balances functional, service quality and systems management requirements Contribute to the policy for selection of architecture components Maintain complete documentation of the global network, telecom and unified communications components including H/W& S/W, support contracts, equipment EOL etc. Manage the contracts, relationships and performance of the global carrier(s) Plan and develop capacity planning roadmap Coordinate with regional team members for circuit management, payments, etc. Making sure of having a single view of global network, telecom and unified communications systems. Coordinate with global carrier & service provider members for setting up clear process to handle trouble tickets, payments, complains etc. Analyze the opportunities provided by emerging technologies and evaluate the impact and risks of major design options to maximize implementation benefits to Momentive. Take responsibility for the management of network, telecom and unified communications testing activities within a development or integration project or program. Manage all risks associated with the testing and take preventative action when any risks become unacceptable. Position Objectives: Managing global network, telecom and unified communications infrastructure (LAN, MAN, WAN, WLAN, Remote-Access, VOIP, Telecommunication, etc ) and identifying improvement opportunities Contributing and adhering to standards Reviewing and approving major global network, telecom and unified communications platform, technology, standards, and policy changes as part of change control and project processes. Evaluating and running proof of concepts for new global network, telecom and unified communications technologies and solutions. Leading the development and presentation of global network, telecom and unified communications and business cases to senior executives. Owning the relationships with the global Telecom providers, and ensuring that all SLAs are met. Act as the forward looking person for Momentive IT global network, telecom and unified communications. On an ongoing basis, examine current operational processes to identify and suggest potential operational improvements that will positively impact productivity, service, and safety, environmental and cost performance. Key Metrics (KPI\'s): Service satisfaction Infrastructure component availability/response time Service unit costs Project deployment time effectiveness Additional Details: Education Requirements: University degree in IT or related field Qualifications: Minimum5 years\' experience in IT infrastructure global network, telecom and unified communications systems. 3years\' experience in IT programs/projects. Multiple Cisco certifications within the networking, VOIPand collaboration technologies. Expert knowledge in the design, implementation and operation of Cisco networking and IPT technologies. Expert knowledge in the design, implementation and operation of unified communications technologies and/or supporting platforms including Video Conferencing. Competencies: Customer service focused Excellent written and verbal communication/presentation skills Excellent project leadership/management skills Capability to Lead Change Sound quantitative and analytical skills Ability to work effectively and enjoy being part of several global virtual teams Competency in defining and introducing new, professionally-managed network services Business Acumen Inclusiveness Result Oriented Preferred Qualifications: Experience managing cloud/hybrid infrastructures Microsoft certifications within the collaboration and networking technologies. Travel: 5%

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