Job Description

JOB TITLE: ENGINEER

CAREER LEVEL: C2

Leverage technology to impact patients and ultimately save lives

Do you have expertise in, and passion for, information technology? Would you like to apply your expertise to impact the IT strategy in a company that follows the science and turns ideas into life changing medicines? If so, AstraZeneca might be the one for you!

About astrazeneca

AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialisation of prescription medicines for some of the world's most serious disease. But we're more than one of the world's leading pharmaceutical companies. At AstraZeneca we're dedicated to being a Great Place to Work.

About our it team

It's a dynamic and results-oriented environment to work in - but that's why we like it. There are countless opportunities to learn and grow, whether that's exploring new technologies in hackathons, or redefining the roles and work of colleagues, forever. Shape your own path, with support all the way. Diverse minds that work cross- functionally and broadly together. About the role / Capsule This role is for a world leading Pharmaceutical company which operates in over 100 countries and is headquartered in the United Kingdom. The candidate is expected to work as an Engineer for a large infrastructure support and maintenance function, spanning several continents. These support Engineers should have specific, deep understanding and expertise in any of the two or three technology platforms listed below,

• Oracle Database, MSSQL Database , Open Source database (MongoDB, MySQL & PostgreSQL). Weblogic , Jboss , Tomcat - Tomcat, IIS, Glassfish.
• Windows, VMware, Citrix XenApp and XenDesktop, UCS/HP Blade and Rack servers, Cloud (AWS/Azure/GCP) administration.
• RHEL, Solaris, AIX, HPC Computing, Pacemaker, RHEL/HACMP/VCS Cluster.
• Commvault Backup, Veritas NetBackup, NetApp Storage and SANswitch administration, Clustered Ontap, CIFS/NFS.

Typical Accountabilities

• Responsible for monitoring alerts handling.
• Responsible for handling service requests.
• Responsible for diagnosing and fixing P3 & P4 end user relate incidents.
• Responsible for build and deploy servers and other infra services.
• Initial triaging, and remediation if possible, for all P1& P2 or else advance it senior levels.
• Responsible for incident queue monitoring and management.
• Responsible for Creating & implementing Change requests.
• Responsible for fulfilment requests of standard changes (request for data, request for information, server builds, other service catalogue items)
• Responsible for creating and updating Known Error documentation.

Education, Qualifications and Experience Essential

• Bachelor Degree or equivalent with 3 to 5 years Operational experience.
• Experience in managing Incidents, Problems, changes and capacity management aspects.
• Demonstrated ability handling large number of incidents via. Any ITSM tool
• Flexibility to work in shifts on rotational basis covering Americas, EMEA and ASIAPAC regions 24*7
• An ability to work effectively in a matrix organization is essential
• A self-starter with high levels of drive, energy, resilience and a desire for professional excellence

Desirable

• Diploma\Bachelor's degree
• Multi years of work experience in Technical teams working in Shifts.

Skills and Capabilities Essential

• In Depth or working Knowledge on cloud solutions and concepts
• Experience with Service Now ITSM tool is preferred.
• Working experience on Oracle Database(8i,9i,10g, 11g,12c, 18c,19c), MSSQL Database(2000,2005,2008, 2008R2,2012,2014, 2016, 2017,2019), Open Source database (MongoDB, MySQL & PostgreSQL).
• Operational experience on Weblogic - 10g, 11g , 12c, Jboss - 5.5 , 6.0, 7.0, Tomcat - Tomcat 6, 7, 8, 9, IIS - IIS 6, 7, 7.5, 8, 8.5,10, Glassfish - 4.1
• Operational experience with RHEL 5,6 & 7, Solaris 9,10,11, AIX 6, 7, HPC Computing, Pacemaker, RHEL/HACMP/VCS Cluster.
• Operational experience with Windows OS (Windows OS (Windows 2003/2008/2012/2016) and VMware (ESXi 6.x and above).
• Good experience in Commvault Backup, Veritas NetBackup, NetApp Storage and SANswitch administration, Clustered Ontap, CIFS/NFS.
• Experience working with enterprise monitoring tool and understanding dashboards.
• Experience with using Knowledge articles and documented SOPs to resolve tickets.
• Experience working in ITIL model.
• Experience with Powershell, VBscript or BASH shell scripting, Python, Linux script preferred

Desirable

• Engineering level of experience in Oracle/SQL/Middleware and Cloud with respect to managing Incidents, Problems, changes and capacity management aspects
• Multi years of work experience in Technical teams working in Shifts on rotational basis covering 24*7 support
• Ability to work effectively in a matrix organization is essential.

WHY JOIN US? We're a network of high-reaching self-starters who contribute to something far bigger. We enable AstraZeneca to perform at its peak by delivering premier technology and data solutions. We're not afraid to take ownership and run with it. Empowered with unrivalled freedom. Put simply, it's because we make a significant impact. Everything we do matters. SO, WHAT'S NEXT? Are you already envisioning yourself joining our team? Good, because we'd love to hear from you! Click the link to apply and we'll be in touch as soon as we can. WHERE CAN I FIND OUT MORE? Our Social Media, Follow AstraZeneca on LinkedIn https://www.linkedin.com/company/1603/ We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.