Job Description

ENGINEER - BRANCH SERVICE (GM)*WORK LEVEL: 04
*RESPONSIBILITY:
1. Providing service support to customers based on SRF from sales2. Providing technical support to sales engineers/customer3. Planning and attending pending service jobs4. Attending emergency service jobs within the target time frame5. Inspecting customer units, making a failure analysis if possible at site and sending the service
estimate as per the service guidelines to concerned sales engineer6. Servicing geared-motors at customer's place to the extent possible based on written
confirmation from sales7. Servicing geared-motors at Service-Center to the extent possible based on written confirmation
ahead from sales8. Arranging for sending geared-motors which are not possible to be serviced locally to the
assembly plant for service estimate and co-ordination with Tech dept for completion of the job
based on written confirmation from sales9. Service training of customer's engineers as per the request from sales.10. Maintaining the complete documentation of service orders and files.11. Up dation of the records in the system for the branch and for the Head Office.12. Give feedback to maintain necessary spares inventory at branch to ensure quick service
response in coordination with Branch Manager / Regional Manager.
Not to be photocopied and / or given to others without permission of the issuing authority. "Uncontrolled copy in printed".Br.Mgr Rg.Mgr KB13. Maintain the Service center and all the required tools, tackles, equipment in good working
condition and timely maintenance of the same14. Doing other jobs as instructed by the Branch Manager /Regional Manager in the absence of
service jobs15. Responsible to maintain documents and records as per QMS procedure of the departmentAUTHORITY:
1. Making the Service Estimate2. Making and signing the Service Report and sending to customer3. Decision on replacement of the components at the time of attending the job up to Rs.10,000/4. Decision on the further course of actions in service*DIMENSIONS:
*Area : All regions respective to the sales branch.Direct Reporters : 0Value : 250-300 CustomersPROFILE:
EDUCATION : Diploma in Mechanical/Electrical engineering from reputed instituteEXPERIENCE : Minimum 3 years and above in maintenance or servicing similar products
in any engineering industry. Minimum 2 years experience within SEW
for internal recruitmentSKILLS REQUIRED : Customer Relationship Management, Repairing Skills, Trouble Shooting Skills,
Communication SkillsJob Type: Full-time