Job Description

About this opportunity

The Domain Support Specialist - L1FM is typically assigned to work with service quality assurance activities in an operations organization.

The main purpose is to take full responsibility for first level system fault restoration. The position is also responsible for configuration changes within the scope of work as delegated by work area responsible!

What you will do

• Responsible for day-to-day operational performance
• Ensuring KPI / SLA Fulfillment related to Network & 1st Level solve the events taking place on the network and to prioritize faults to meet SLA/WLA and NW faults rectification.
• Backup and Health checkup with agreed frequency.
• Participates in internal technical discussions in view to improve overall network performance and make recommendations wherever possible.
• To be able to work with the other organizational entities like BO RAN, SRF, PM,FO, Field Operations etc.
• To handle and analyze Trouble Tickets and recommend timely actions and solutions to Trouble Tickets when vital.
• KPI Reporting for network and SLA reporting for Ticket. (Resolution)
• Regular follow up on the events with relevant departments working on it as per the MSTOP process
• Publishing KPI reports to the MSIP & Internal Mgmt. along with other related teams
• To be able to efficiently use Library like Alex ,NED,HDEX etc. and Tools- ITSM, MYCOM, MATE & Enable.

You will bring

• To plan & perform all the shift operational activities and to support and implement E2E processes.
• Authorized to report security breach incidences.
• To suggest for corrective and preventive actions of security threats.
• Implement system configuration changes as per given access rights.
• Authorized for raising TT to next level of support in consultation.
• Learning of assigned Trouble Tickets.
• Technical and/or functional skills: GSM , 4G/LTE and 5G Knowledge, Ericsson GSM / AXE, NOKIA , ZTE & Huawei Systems or products .
• Language skills: Proficiency in Written & Spoken English & Hindi
• Values and behaviors: Ericsson Core Values, Honesty, Integrity, Positive Demeanor, Ability to handle pressure & work in a tough environment!

Key Qualification

Degree in Electronics and Telecommunication Engineering

Why join Ericsson?

At Ericsson, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build never seen before solutions to some of the world's toughest problems. Youll be challenged, but you won't be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Be where it begins

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective and bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds - you can be the one who makes it possible.

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities.

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

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