Job Description

General Information

Job ID
29834
Location
Pune, India
Work Types
Full Time
Categories
Information Technology

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About TMF Group

TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world. As a global company with 11,000+ colleagues based in over 125 offices across 87 jurisdictions, we actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people. Once on board, we nurture and promote talented individuals, ensuring that senior positions are open to all.

Discover the Role

We are seeking a highly motivated Engineer- Global Service Desk to join a 24/7 team in our India technology center to provide first-line support to our customers worldwide. The successful candidate will possess excellent communication, collaboration and technology skills where they will provide excellent customer service to our business users who require their support.

Key Responsibilities

IT support for Office 365, On-Premise active directory and On-premise Exchange Available and willing for participating in 'On-Call Support' beyond normal business/work hours to support Global support model of operations Supports UC Leads/ L3, senior Leads in execution and implementation of BAU activities or other activities as tasked time to time or case to case basis. Provide upto level 2 BAU support on below service: Office365 (Exchange online, AzureAD, Teams, Teams Telephony, Office365 security and compliance) Available and willing to work in shifts across the time zones in support of Global Service Model Collaborate closely with the Operation Teams Assist and collaborate with other Infra-Leads/architects like DC, EUC, Infosec etc. wherever UC related engagement is required Participate in Vendor engagement to conduct and drive activities like Problem Management, RCA, SLA compliance, Risks and Issues Generate ideas for improvement based on experience Assess and work proactively on identifying and mitigating risks to the service delivery

Key Requirements

Understands personal development areas and is driven to 'bridge' gaps. Will ask relevant questions and maintain communication to improve business awareness/ knowledge Willing to learn and adapt quickly with the technology changes and Infrastructural reforms Be aware of client contracts/requirements Work under direct supervision and review of Leads/Global UC Head

What's in it for you?

Pathways for career development

Work with colleagues and clients around the world on interesting and challenging work; We provide internal career opportunities so you can take your career further within TMF; Continuous development is supported through global learning opportunities from the TMF Business Academy.

Making an impact

You'll be helping us to make the world a simpler place to do business for our clients; Through our corporate social responsibility programme, you'll also be making a difference in the communities where we work.

A supportive environment

Strong feedback culture to help build an engaging workplace; Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.

Other Benefits

Anniversary & Birthday Leave policy Be part of One TMF Paternity & Adoption leaves Salary advance policy Work flexibility - Hybrid work model Talk about growth opportunities (we invest in talent) Well-being initiatives

We're looking forward to getting to know you!