Engineer Customer Service Operations L1 Tl
Job Description
Resource Management: Manage and mentor a team of resources with 0 to 3 years of experience, providing guidance, support, and professional development opportunities. Assign tasks and projects to team members based on their skill sets and development goals. Conduct regular performance evaluations and provide feedback to team members to enhance their skills and productivity. Ensure adequate staffing levels and address any resource gaps or needs within the team. Project Management and Deliverables: Collaborate with project managers and stakeholders to define project deliverables, timelines, and objectives. Guide and monitor the team-s progress in achieving project milestones and deliverables. Track and report on the status of deliverables, ensuring they are completed within the specified timeframes and meet the required quality standards. Identify and address any issues or risks that may impact project delivery and take proactive measures to mitigate them. Technical Knowledge and Expertise: Possess a strong understanding of IP networks and related technologies. Stay up-to-date with industry trends and best practices in network operations. Provide guidance and support to team members in troubleshooting network issues and implementing network solutions. Collaborate with other teams and departments to ensure seamless integration and coordination of network operations.
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Job Detail
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Job IdJD3135463
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear