Job Description

Job Title: Engineer
Career Level: C3
Introduction to role:
Are you ready to disrupt an industry and change lives? Join a world-leading pharmaceutical company headquartered in the United Kingdom, operating in over 100 countries. As an Engineer, you'll be part of a large infrastructure support and maintenance function that spans several continents. Your work will have a direct impact on patients, transforming our ability to develop life-changing medicines. We empower the business to perform at its peak, combining cutting-edge science with leading digital technology platforms and data.
Accountabilities:
As an Engineer, you will manage and deliver end-to-end Software Management activities to support the globally used AZ SoftwareStore. You'll demonstrate high-level competence in technical expertise of tools and processes, defining your own technical process for Technical review, Packaging, Quality Analysis, and Compatibility assessment. Responsibilities include liaising with the License management team for software license categorizations and with the Deployment team for Mass Deployment. You'll provide technical solutions for new project rollouts, coordinate support, and plan technical delivery for various projects. Take ownership of customer issues reported and see problems through to resolution with proficient knowledge. Perform RCA for problem determination and workaround resolution on major incidents using Lean methods. Follow ITIL standard processes to resolve incidents and problems. Create and maintain Knowledge base articles for known issues. Identify and implement service improvement plans on processes and tools wherever possible. Handle service requests and diagnose/fix P3 & P4 end-user related incidents.
Essential Skills/Experience:

• Bachelor's degree or equivalent with 5 to 6 years Operational experience.
• Experience in managing Incidents, Problems, changes, and capacity management aspects.
• Demonstrated ability handling large number of incidents via any ITSM tool.
• Flexibility to work in shifts on a rotational basis covering Americas, EMEA, and ASIAPAC regions 24*7.
• An ability to work effectively in a matrix organization is essential.
• A self-starter with high levels of drive, energy, resilience, and a desire for professional excellence.
• Good communication.
• Good experience in Admin Studio and InstallShield required.
• Experience in scripting and fix PowerShell and VBScript.
• Experience in SCCM and fix installation failures.
• Experience/knowledge in Intune and MSIX.

Desirable Skills/Experience:

• Diploma/Bachelor's degree.
• Multi years of work experience in Technical teams working in shifts.
• ITIL Certification and any one technical certification.
• Good Knowledge in AppV 5.x.
• Certified/Knowledge in ITIL process.
• Knowledge in Shopping tools like Flexera Software Store is an advantage.

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.
At AstraZeneca, we demonstrate technology to impact patients and ultimately save lives. As a purpose-led global organization, we push the boundaries of science to discover and develop life-changing medicines. Our work unlocks the potential of science by improving efficiencies and driving productivity through automation and data simplification. With investment behind us, there's no slowing us down as we drive cross-company change to disrupt the entire industry.
Ready to make a meaningful impact? Apply now to join our team!
Date Posted 27-Jun-2025
Closing Date 03-Jul-2025
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.