Job Description

JOB TITLE: ENGINEER CAREER LEVEL: C2

Leverage technology to impact patients and ultimately save lives

Do you have expertise in, and passion for, information technology? Would you like to apply your expertise to impact the IT strategy in a company that follows the science and turns ideas into life changing medicines? If so, AstraZeneca might be the one for you!

About astrazeneca

AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. At AstraZeneca we’re dedicated to being a Great Place to Work.

About our it team

It’s a dynamic and results-oriented environment to work in – but that’s why we like it. There are countless opportunities to learn and grow, whether that’s exploring new technologies in hackathons, or redefining the roles and work of colleagues, forever. Shape your own path, with support all the way. Diverse minds that work cross- functionally and broadly together.

About the role

Key Accountabilities The Configuration Analyst in Enterprise Technology Services is responsible for completing the following activities:

• Responsible for making updates to the CMDB based on workflow driven requests
• Responsible for following update processes, SOP and CMDB quality standards
• Responsible for creating and running routine CMDB reports
• Responsible for updating ServiceNow INC/RITM and other forms of workflow task items
• Recommends ITSM enhancements and continuous process improvement initiatives to reduce cost, risk and improve time to value
• Work with the team to drive continuous improvement to all our Configuration Management processes, CMDB implementation and procedures and seek opportunities for synergies and collaboration with other teams in End User Services
• Driving outcomes that are measurable, sustainable, and aligned to industry standard methodologies
• Assists with development, tracking, and execution of targeted Service Improvement Plans and other ITSM projects and initiatives as assigned
• Supports the maintenance of ITSM process, audit, and procedure documentation and measurements
• Applies reports and dashboards to monitor and support ITSM process performance and user compliance
• Provide asset, config and service model process and tool trainings to collaborators
• Maintain data certifications and a CMDB health dashboard
• Maintain CI class, attribute, and relationship properties for all Cis.
• Work with collaborators and CI data owners to ensure the quality of the CMDB data is maintained and all CI’s are up-to-date
• Work with Technical Service Owners and Domain Experts to build relationships between assets and ensure the accuracy of the CIs within the CMDB.
• Experience with ServiceNow Discovery module.
• Knowledge of CSDM Module.

Job Dimensions

• The position will collaborate with the SACM Manager.
• The position will partner with Configuration Product Owner, Discovery Product Owner roles within SACM team.

Technical and People Skills:

• The candidate will have 2+ years of experience and a demonstrated knowledge of Configuration Management implemented in ServiceNow. Minimum 3-5 years overall IT experience (Must).
• The ideal candidate should have a knowledge of a CMDB hierarchy implemented in ServiceNow ie Class, forms, dashboards, reporting
• ITIL Foundation Certification
• Good knowledge on CSDM, ITAM and Config life cycle
• Ability to confidently engage with all levels of the organization to produce desired results.
• Can deliver to deadlines with accuracy and high standard of work
• Good analytical skills and attention to detail to identify discrepancies and drive the same to closure
• Experienced with analyzing and presenting accurate data to management that will be used to make key business decisions
• Understanding of/experience in Service Management processes and ITIL, especially IT Asset Management Lifecycle processes (including hardware and software).
• Knowledge of/experience in the technologies that support Configuration Management (CMDBs, auto-discovery, SAM tools)
• Excellent organizational, time management and communication skills; hard-working, detail oriented, and determined
• Candidate should be flexible and adaptable with the ability to work on multiple assignments and must be customer-facing; ability to prioritize and manage work, adhering to critical and aggressive timelines in a fast-paced environment
• Knowledge of Infrastructure / Networking is an added advantage

WHY JOIN US ? We’re a network of high-reaching self-starters who contribute to something far bigger. We enable AstraZeneca to perform at its peak by delivering premier technology and data solutions. We’re not afraid to take ownership and run with it. Empowered with unrivalled freedom. Put simply, it’s because we make a significant impact. Everything we do matters. SO, WHAT’S NEXT? Are you already envisioning yourself joining our team? Good, because we’d love to hear from you! Click the link to apply and we’ll be in touch as soon as we can. WHERE CAN I FIND OUT MORE? Our Social Media, Follow AstraZeneca on LinkedIn https://www.linkedin.com/company/1603/ We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.