Highlights of the offer

• Job offer expiration: 02/06/2024
• Type of work: Stationary
• Role: Individual Contributor / Specialist
• Location: Asia, India, Bengaluru
  

Responsibilities

• Providing technical support for users to determine the nature of the problems.
• Diagnosing the source, troubleshoot and solve users IT problems.
  Escalating complex problems and making users aware of the impact of this.
• Installing and configuring computer hardware, software, systems, networks, printers and scanners.
• Planning and undertaking scheduled maintenance upgrades.
• Setting up accounts and ordering hardware accordingly to the requests for new employees.
• Logging and processing incidents and requests in our ticketing system accordingly to SLA.
• Repairing equipment and replacing parts.
• Support and mentoring other team members.
• Maintaining software licenses.
• Managing stocks of equipment, components, consumables and other supplies.
• Travel inside the country and abroad for a support and business reasons in other facilities.
• Gathering and analyzing data to diagnose problems with computer systems.
• Changing configurations, settings and permissions to fix computer issues.
• Generating sign-ins for new hires during the onboarding process.
• Updating employees on the status of their tickets.
• Logging all service requests and updating tickets as needed

Our requirements

• Bachelor\'s degree in computer science or engineering
• At least 2 years of experience in customer technical support highly preferred.
• High-level knowledge of common used software, hardware and applications
• Strong verbal communication skills to gather information from employees and explain complex technical concepts in simple language
• Demonstrated written communication skills to create useful support logs
• Analytical and problem-solving skills to troubleshoot and diagnose issues
• Time management skills to provide updates and fixes within a promised time frame
• Multitasking skills to assist multiple employees at once
  Observational skills to recognize warning signs that indicate potential problems
• Customer service skills to interact professionally and positively with employees and coworkers
• Arranges service by software or hardware vendors to repair or replace defective products.
• Availability to travel between halls
• Maintains knowledge of technology innovations and trends.
• Performs other related duties as assigned.
• Ability to multi-cooperation with External companies
• Building documentation regarding IT standards like software, hardware, problem solving

We offer

At KK Wind Solutions, we offer you the opportunity to collaborate with colleagues across cultures in developing innovative greentech solutions. Founded on our long history as an industry pioneer and strong financial position, we are always looking for ways to improve our business and encourage new ideas and fresh perspectives. Combined with a flat hierarchical structure and a positive and informal working environment with a can-do attitude, this allows our employees to grow both personally and professionally.


Further information


If the above matches your field of interest and your qualifications, please send your application and resume as soon as possible. Interviews are held on an ongoing basis.


For further information, please contact:
Soniya Aiyub 91 80 68260 101

About KK Wind Solutions

Building on more than 40 years of experience, KK Wind Solutions is a leading systems supplier to the renewable energy industry. Our capabilities span developing state-of-the-art technologies, high-quality lean manufacturing, and flexible aftermarket services. KK Wind Solutions is owned by A.P. Moller Holding, the parent company of the A.P. Moller Group, established in 1904 by Arnold Peter M\xc3\xb8ller. We are a global and diverse team of over 2,300 people, working towards delivering products and services that enable a future powered by renewable energy.


At KK Wind Solutions, our culture and DNA are built on a foundation of can-do attitude and innovation. We actively foster an inclusive work environment that embraces diversity, rejects any form of discrimination, and provides equal opportunities for all people. Our commitment lies in cultivating a strong culture centred around health, safety, wellbeing, and effective teamwork.


Visit www.kkwindsolutions.com to learn more about our company and career opportunities.