Job Description

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.
Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.
As an Engineer AWS, you will be responsible for the ongoing development of our Amazon Connect platform with 4000+
users. You will have a record of success in improving processes and adoption using the platform, working closely with
leaders, business units, and subject matter experts to identify, configure, and deploy new business processes. This
includes, but is not limited to: sales, support, marketing and corporate. As an Engineer AWS, you will also have a deep understanding and grasp for executing on the day-to-day configuration, support, maintenance, and improvement of our platform.
ESSENTIAL FUNCTIONS:

• Deliver configurations based on specifications to meet product requirements
• Collaborate with our architects and analysts to configure and integrate components and third-party products, tools and solutions with the platform
• Identify and recommend solutions for application defects, determining root causes and minimizing the introduction of new defects
• Perform unit testing, code and configuration management activities, system development and providing guidance to team members
• Perform analysis, design, configuration, and implementation support for our platform
• Troubleshoot platform issues and drive exploration of options, recommending solutions and / or preparing discussion for escalation
• Study and implement new Amazon Connect features and capabilities in support of evolving business needs
• Identify and incorporate new user flows within the platform to optimize functionality

QUALIFICATIONS:

• Post-secondary degree/diploma in business or computer science or an equivalent combination of training and experience
• Minimum 3 years of experience as a AWS/Amazon Connect developer
• 3-5 years technical AWS experience building solutions in Amazon Connect
• Experience in AWS Amazon Connect, IAM, S3, Lamda, EC2, Cloudwatch, Cloudtrail, and Dynamo
• Proven ability to design and implement new processes and facilitate user adoption
• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
• Strong understanding of AWS best practices and functionality
• Previous experience working in a SCRUM or agile environment preferred
• Excellent AWS knowledge along with Polly, Lex, Pinpoint, Chime and other AWS services around connect and a positive attitude/customer focused, proficiency in Python.
• Knowledge of AI capabilities within the AWS platform,
• Experience working in Contact Center, AWS connect and Sales/Service console as agent desktop an asset
• AWS certification preferred
• Keeps up to date with platform best practices, processes, and configuration patterns
• Supports proactive identification risk and issues
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests
• Creative and analytical thinker with strong problem-solving skills
• Must demonstrate exceptional verbal and written communication skills
• Ability to critically evaluate information gathered from multiple sources & reconcile conflicts
• Ability to assess the impact of new requirement on AWS and all upstream and downstream applications, systems, and processes

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

Skills Required