Job Description

Job Profile
To have a software support in Mumbai who will support Pan India related to electronic products software
troubleshooting. This role will focus on supporting connected lock configurations and managing customer
subscriptions, Supporting software related issues between customer and internal applications. The engineer will
also coordinate with the sales team to provide reminders prior to the expiration of existing subscriptions
Supporting the Project/Installation Team on testing and commissioning of electronic security locks like Access
Control, Bio-metric, Connected locks, etc.
What You Will Do

• To organize and manage the product support activity & technical expertise: drawing up of required processes

enabling to register and diagnose incidents, implementation of adapted solutions to resolve them and writing
of escalation technical processes.

• To supervise the implementation of the systems integration platform in the scope of projects and to carry out

models of technical solutions.

• Support development of standard system commissioning procedures and policies

• Primary responsibility for testing, commissioning all items of installed Security systems.

• 3rd party product integration to Server Applications

• Functional verification of system designs and off-site testing.

• Troubleshooting, to include servers, stations and associated operating systems.

Support customers for remote troubleshooting on software applications.

• Monitor application performance and field progress on installations.

• Work effectively within the corporate landscape and build departmental alliances

• Sense of service and good customer relationship, team spirit, discipline and organization, management skills

• Responsible for creating documentation related to software support.

Who we are looking for
Qualification: Diploma or BE in Electronics, telecommunication or BE in Computers.
4-5 years of experience.
Functional Skills:
To organize and manage the department xc2xab Application Software xc2xbb for which the role on one hand is to take
part in the qualification of ES products and software in collaboration with the Third party Software support
department, and on the other hand to ensure technical support of installed systems.
The role will be multidiscipline, using several OS platforms.
Behavioral:
Excellent communication skills, ability to handle difficult situations tactfully, should have an attitude of
honoring commitments, Team bonding.