Job Description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary Responsible for contributing in project teams, troubleshooting operational issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services and the overall upkeep and maintenance of designated areas of engineering. Acts in compliance with industry and Company technical requirements, standards, policies and procedures. Works with moderate guidance in own area of knowledge.

Core Responsibilities
Core Responsibilities
Proactive/reactive troubleshooting of customer, network, and system issues, with guidance from senior technical personnel
Perform network configuration audit and maintenance on per-customer service & devices
Participate in software and firmware upgrades on customer premise devices
Work with cross-functional partners in Test and Turn Up, Deployment, Design & Provisioning Teams, Capacity, Product Engineering, Network Engineering, and all other teams to coordinate activities related to Commercial Enterprise services
Position Requirements
Working knowledge of the following protocols/technologies BGP, DOCSIS standards, MEF standards
Scripting experience (Python)
Working knowledge of 3 or more of the following protocols/technologies: MPLS, BGP, L2VPN, optical transport, CMTS & vCMTS, Carrier Ethernet, Ethernet over HFC,
General understanding of Enterprise Network Services (ENS/VLPLS), Enterprise Virtual Private Line (EVPL), Ethernet Dedicated Internet (EDI), Ethernet Private Line (EPL), Ethernet over Hybrid Fiber Coax (EoHFC), Enterprise Network Services (ENS) & Wide Area Ethernet (WAE)
Ability to troubleshoot customer, network, and system issues
Strong organization and prioritization skills necessary
Large Service Provider experience preferred. Directs third party agencies (i.e., AT&T, Verizon,) internal resources, and external resources while troubleshooting and resolving complex peer-to-peer or vendor/supplier troubles focusing on rapid restoration.
Consistent exercise of independent judgment and discretion in matters of significance.
Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality--to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the on our careers site for more details.
Education Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience 2-5 Years
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.