Job Description

Sprinklr is a unified customer experience management (Unified-CXM) platform for modern enterprises with employees around the world helping valuable brands make their customers happier. Learn more about our culture and how we make our employees happier through Sprinklr is seeking a Professional Services Engagement Manager to team with internal sales, services and partner teams to effectively cultivate customer relationships and drive new business in prospective accounts. You will be responsible for the entire services sales cycle including tracking/proposing/scoping and closing the SOW. The candidate will need to possess the ability to propose complete solution offerings that clearly fit into customer&rsquos business requirements to solve their current pain points. The role is highly entrepreneurial and is directly responsible for determining the most effective strategy by which to drive the acquisition through a consultative selling process. Main Responsibilities Support the Services Sales Leader to scope and propose new services business, to grow existing accounts and secure new customers, for our Enterprise, Large Enterprise and Global Strategic customers. Drive & document customer requirements, both technical and organizational, during the pre-sale cycle to inform a subsequent successful deployment of Sprinklr. Develop proposals and respond to RFPs/RFIs positioning recommendations for Sprinklr Product offering & solutions Liaison with internal teams, product management, solution architect, solution consultant and sales to document customer requirements, both technical and organizational, during the pre-sale cycle to inform a subsequent successful deployment of Sprinklr Generate Statements of Work that include scope, effort estimates & timelines for the delivery of services that will help customers achieve stated business outcomes from their adoption of the Sprinklr platform Drive Services Opportunity & forecasting (revenue & discounting) for the region assigned as weekly cadence and ensure visibility to delivery teams for resource alignment Act as Gate pass for Sales to Services handover ensuring Customer objectives are not lost in transition to Delivery team Develop relationships with key customers for growth and Services upsell Facilitate client workshops, presenting, and validating in order to achieve consensus on the proposed Sprinklr implementation plan Manage discussions with client procurement and legal teams during contract negotiations. Develop relationships with colleagues in success, services, product, sales and other delivery stakeholders to ensure solutions proposed are comprehensive and have sign-off from delivery owners Update and manage pipeline and prepare revenue forecasts for Services Assist in project management and escalation-resolution for key accounts Desired Skills and Experience 5+ years of previous experience in Business Analysis / Program Management / Pre Sales / Solutioning in a Product company is a must Should have handled clients offering Product Solutions in space of SaaS, Social media Platform, Software Development etc. Should have scoped solutions involving Product, Services offering, API integrations etc. Experienced in Sales & client negotiations spanning across scope, pricing & discounting Go-getter and self-starter attitude with complete ownership of the services business the business in the region Responsible for maintaining proper levels of knowledge on Sprinklr solutions and methodology to be a trusted advisor during the sales cycle Ability to work individually and excel in a team setup Passion for solving client challenges and commitment to client delight Extremely strong written, verbal communication and presentation skills Competency working in a highly-matrixed environment Can drive weekly dashboards showing Opportunity, Revenue Forecast, Time to Value, Time to kick off etc Ability to prioritize and complete multiple tasks with little to no supervision. Technical(B.Tech / B.E) degree (minimum), MBA is a Plus Why you\'ll love Sprinklr: We\'re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world\'s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand\'s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world\'s largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we\'re more innovative, creative, and successful. Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr\'s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by filling out , and we will reach out to you. If you have additional questions, please contact [HIDDEN TEXT].

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