Job Description

Capgemini is seeking a director-level executive to lead Sales Order Management & Transportation. As part of the Intelligent Supply Chain Operations (ISCO) practice, this role will shape the future of order management operations and drive best-in-class, technology-enabled processes, as well as integrate this function with its downstream transportation and logistics function.


Primary Skills
Key Responsibilities

Lead an ISCO engagement cross-functional, global projects managing scope, risk, results, and profitability. Act as the primary point of contact for clients in the area of sales order management. Drive process improvement and transformation using digital tools and automation. Present confidently to client leadership and large audiences. Develop and market new services and solutions in the order management space. Strategically aligning people and resources to meet evolving market needs. Implement effective recruitment strategies to build high-performing teams. Promote knowledge sharing and contribute to learning programs. Represent delivery in client pursuits and demonstrate strong delivery leadership.
Client Engagement Focus

Own the end-to-end sales order management process and ensure accurate, timely order fulfillment reporting. Partner with client stakeholders to influence upstream and downstream processes. Demonstrate ownership, collaboration, and curiosity in understanding order flows and business impact. Develop and maintain controls and guidelines for order and delivery accuracy. Understand the implications of underperformance on customer satisfaction and compliance. Mentor teams to shift from transactional service delivery to strategic supply chain ownership. Establish frameworks for client satisfaction and continuous improvement.
Secondary Skills
Our Ideal Candidate


15+ years of experience in supply chain operations, with a focus on sales order management and transformation. Proven leadership managing large, distributed teams. Expertise in order fulfillment analysis, supply chain reporting, and performance metrics, for primary and secondary SC operations Strong problem-solving, analytical thinking, and influencing skills. Deep understanding of order-to-cash processes and ERP systems (e.g., SAP SD, Oracle SCM, Salesforce). Excellent communication skills to engage with clients and senior stakeholders. Ideally an industry expertise in AgriBusiness and consumer goods
Qualifications

Postgraduate degree (MBA in Supply Chain or Operations preferred). 8-10 years in senior supply chain roles, ideally in shared service environments. Professional certifications such as APICS CPIM or CSCP are a plus. Adaptability to work across teams and shifts

Ref. code
299990-en_GB
Posted on
23 Nov 2025
Experience level
Experienced Professionals
Contract type
Permanent
Location
Chennai (ex Madras)
Business unit
Business Services
Brand
Capgemini
Professional communities
Delivery Excellence