Job Description

Engagement Delivery Leader - Data Centre & Cloud Operations

Location:

Hyderabad

Experience:

15+ years

Employment Type:

Full-time

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Role Overview

We are seeking a seasoned

Engagement Delivery Leader

to manage and govern end-to-end delivery across multiple technology towers within the

Cloud & Infrastructure Services Operating Model

, focusing on

Full Stack Operations

. This role ensures operational excellence, resource optimisation, and strategic alignment with enterprise IT objectives while leading global teams across diverse technology domains.

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Key Responsibilities

Full Stack Ops Delivery:

Oversee delivery for Windows, Linux, Unix, Oracle, MS SQL, Middleware, AES, HPC, SRE, and Security towers.

Cloud Operations:

Manage end-to-end delivery for cloud platforms and services.

Governance & Compliance:

Ensure SLA, KPI adherence and compliance with industry standards.

Operational Excellence:

Drive automation, AIOps, observability, and orchestration strategies for efficiency.

Team Leadership:

Manage Team Leads and SMEs across OS, DB, MW, HPC, and security domains; ensure 24x7 global operations.

Innovation:

Promote adoption of GenAI and AIOps for predictive analytics and self-healing capabilities.

Escalation Management:

Act as the primary escalation point for critical delivery issues.

Client Engagement:

Conduct governance reviews (MBR/QBR), build strategic relationships, and serve as a trusted advisor.

Financial Management:

Manage multimillion-dollar budgets and optimise cost of delivery through automation and right-shoring.
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KPIs & Success Metrics

PCSAT score9.0
SLA compliance99% Reduction in incident volume via automation and self-healing Cost optimisation and achievement of financial targets Successful execution of governance reviews with actionable outcomes
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Required Skills & Experience

15+ years in Data Centre and Cloud Operations with expertise in Full Stack Ops and Cloud delivery. Strong knowledge of ITIL, DevOps, and SRE methodologies. Proven experience in automation, AIOps, orchestration, and observability tools. Leadership experience managing global teams and large-scale budgets. Excellent stakeholder management and communication skills.
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Preferred Qualifications

Bachelor's/Master's in Computer Science, IT, or related field. Certifications: ITIL, PMP, Cloud certifications (AWS/Azure/GCP), SRE. * Experience in regulated environments and compliance-driven industries.