Job Description

Company Description
Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.
By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.
From prototype to real-world impact - be part of a global shift by doing work that matters.

We are looking for ambitious professionals who appreciate the advantages of working within a multicultural and international company with the same dedication to teamwork and excellence. We are interested in candidates who can demonstrate a passion for IT, possess drive, initiative, enthusiasm, and who are flexible and good team players.
Responsibilities:

• Co-ordinating scheduled visits to client sites
• Overseeing day to day Onsite Tasks
• Being a point of contact and escalation for remote teams and staff working onsite
• Operationally managing ticket queues across various locations
• Cross training and upskilling Onsite team members
• Managing a multi-platform endpoint environment (DesktopServer)
• Day to day responsibility for the technologies that support the endpoint estate
• Working alongside Endava's clients, delivering high level support and guidance for their short- and long-term requirements
• Discussing problem resolution with client and internal managers
• Work within established configuration and change management policies to plan agree and deliver changes
• Always investigating potential threats and upcoming technical obstacles that could jeopardize the deliver of our services.
• The ability to analyze and outline potential changes within the infrastructure to improve performance
• Maintaining and improving support information and documentation
• Ensuring estate license obligations are fully met
• Mentoring junior technical staff
• Involvement in installation projects.

Qualifications
We are looking for intelligent people, who have previously worked in technical roles within an IT-focused company, with multiple offices and a business-critical international infrastructure.
Mandatory skills and experience:

• Extended experience with various Endpoint Systems Management tools including

• Intune
• SCCM
• SMP
• Jamf
• Workspace One
• Omnissa
• Extended experience with various Anti-Virus and Security solutions including

• Sophos
• McAfee
• Tenable
• Ivanti
• Patch my PC
• Defender
• Ability to develop automation strategies
• Asset Management lifecycle experience
• Strong Powershell scripting skills
• Administrating Microsoft Entra, AD & GPO.
• PowerBI experience
• Be highly proficient in Windows/Apple Mac O/S at both desktop and server.
• Demonstrable ability to learn and pick up new technologies
• Administrating Microsoft AD & GPO.
• Browser management including Chrome/Firefox/Edge/IE
• Patch management and delivery in a multi-platform environment.
• O365 Experience.
• Co-ordinating staff
• Excellent standard of English language both verbal and written.
• Well-developed communication skills.
• Understand of GDPR and various compliance standards.

Desirable skills:

• Experience of cloud technologies: AWS/Azure
• Hyper V
• VMWare
• Microsoft Exchange
• Working knowledge of ITIL

Additional Information
At Endava, we're committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives--because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.

Skills Required