Job Description

Key Responsibilities:

Provide remote technical support to users for desktops, laptops, printers, and peripherals. Diagnose and resolve issues related to operating systems (Windows/macOS) and applications (MS Office, Outlook, Teams, etc.). Handle user account management, password resets, and access requests in Active Directory, Office 365, and related platforms. Configure and support VPN, remote access tools, and basic network connectivity issues. Guide users through step-by-step solutions via remote desktop tools, email, or phone. Install, configure, and update software applications remotely. Log incidents, requests, and solutions in the ticketing system with proper categorization and priority. Escalate unresolved or complex issues to higher-level support teams and track progress. Maintain technical documentation and knowledge base articles for common issues. Ensure compliance with IT security policies and data protection standards.
Job Type: Full-time

Pay: ₹25,000.00 - ₹32,000.00 per month

Benefits:

Health insurance Provident Fund
Education:

Bachelor's (Preferred)
Experience:

10 key typing: 3 years (Preferred)
Location:

New Delhi, Delhi (Preferred)
Shift availability:

Day Shift (Preferred) Night Shift (Preferred)
Work Location: In person