Job Description

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. Essential Responsibilities Provide continual inter-departmental communications to enhance Tax Coe effectiveness in dealing with critical Client or Region service issues. Understanding of CSAT NPS/ TNPS Minimum 7 years of leadership experience and overall 13 + years of experience Demonstrates leadership skills that support the organizational goals, values and mission through effective, frequent communication with on-shore operations to ensure consistent process, procedures and service levels are delivered. Establishes department and individual goals and objectives to develop a cohesive, responsive, and responsible department. Communicates progress through department meetings and performance reporting and planning. Ability to consistently motivate and improve the overall associate experience Maintain a high level of knowledge and proficiency in Tax process Create/maintain a positive learning environment that supports associate growth The ability to collaborate and work in a team environment as well as work independently and make sound decisions Review all procedural alerts and provide updates/instructions to the organization and act as a technical resource for the department. Create Transition Methodology and ensure work transition happens effectively and seamlessly as per timelines Improve the operational systems, processes and policies in support of organizations mission - specifically, support better management reporting, information flow and management, business process and organizational planning Mandatory Skill Sets/Experience Graduate or Post Graduate (MBA) Overall at least 13 yrs. of experience in BPO/ITES with at least 3 yrs. in handling People Leaders/Team Leaders/Asst. Managers Excellent Oral, written Communication Skills and Interpersonal Skills Proven skills in leading and coaching people Proven Skills in working with Product / Six Sigma Leadership Skills/ Problem Solving Skills Effective in leading and managing change Customer and client service orientation Experience in handling multiple processes Good Excel / Power Point / Word skills Good Multitasking , prioritization, time management skills Ability to communicate both upward and downward with in organization as well as ability to communicate across the functions and organization Ability to provide Subject matter expertise and develop front line leadership / resources in the work being managed Delegate responsibilities effectively Excellent people manager, open to direction and + Collaborative work style and commitment to get the job done Ability to challenge and debate issues of importance to the organization. Ability to look at situations from several points of view Flexible to work night shift US timings Track of excellent team bonding, positive attitude, self-motivated, motivates peers and ready to learn new things and take up projects proactively and bring it to logical conclusion. LI-DNI
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. Essential Responsibilities Provide continual inter-departmental communications to enhance Tax Coe effectiveness in dealing with critical Client or Region service issues. Understanding of CSAT NPS/ TNPS Minimum 7 years of leadership experience and overall 13 + years of experience Demonstrates leadership skills that support the organizational goals, values and mission through effective, frequent communication with on-shore operations to ensure consistent process, procedures and service levels are delivered. Establishes department and individual goals and objectives to develop a cohesive, responsive, and responsible department. Communicates progress through department meetings and performance reporting and planning. Ability to consistently motivate and improve the overall associate experience Maintain a high level of knowledge and proficiency in Tax process Create/maintain a positive learning environment that supports associate growth The ability to collaborate and work in a team environment as well as work independently and make sound decisions Review all procedural alerts and provide updates/instructions to the organization and act as a technical resource for the department. Create Transition Methodology and ensure work transition happens effectively and seamlessly as per timelines Improve the operational systems, processes and policies in support of organizations mission - specifically, support better management reporting, information flow and management, business process and organizational planning Mandatory Skill Sets/Experience Graduate or Post Graduate (MBA) Overall at least 13 yrs. of experience in BPO/ITES with at least 3 yrs. in handling People Leaders/Team Leaders/Asst. Managers Excellent Oral, written Communication Skills and Interpersonal Skills Proven skills in leading and coaching people Proven Skills in working with Product / Six Sigma Leadership Skills/ Problem Solving Skills Effective in leading and managing change Customer and client service orientation Experience in handling multiple processes Good Excel / Power Point / Word skills Good Multitasking , prioritization, time management skills Ability to communicate both upward and downward with in organization as well as ability to communicate across the functions and organization Ability to provide Subject matter expertise and develop front line leadership / resources in the work being managed Delegate responsibilities effectively Excellent people manager, open to direction and + Collaborative work style and commitment to get the job done Ability to challenge and debate issues of importance to the organization. Ability to look at situations from several points of view Flexible to work night shift US timings Track of excellent team bonding, positive attitude, self-motivated, motivates peers and ready to learn new things and take up projects proactively and bring it to logical conclusion.

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.