Job Description

Job Summary

The

Employee Relations Specialist

is a vital role dedicated to fostering a

healthy, inclusive, and compliant work environment

. This specialist is the key point of contact for addressing employee concerns and grievances, ensuring they are handled with

professionalism, confidentiality, and fairness

. The role is essential in building organizational trust, promoting employee satisfaction, and ensuring strict adherence to company policies and all relevant labor laws.

Key Responsibilities

Investigate

employee complaints, grievances, and policy violations. Serve as a

neutral mediator

for workplace disputes and conflicts. Ensure

fair, timely, and confidential

resolution of all grievances. Maintain accurate, legally

compliant records

and documentation.

Collaborate

with HR, leadership, and legal teams on complex cases.

Educate

employees and managers on grievance and conflict resolution policies.

Suggest

policy improvements based on recurring workplace trends. Ensure strict

compliance

with labor laws and company policies.

Monitor

the workplace proactively to identify potential conflict risks.

Requirements

Education:

Bachelor's or Master's degree in Human Resources, Business Administration, Industrial Psychology, or a related field.

Experience:

2-4 years of progressive experience in Human Resources, with a strong focus on

Employee Relations, conflict resolution, or grievance handling.

Skills:

Exceptional

interpersonal, verbal, and written communication

skills, coupled with proven expertise in complex

problem-solving and negotiation.

Attributes:

Demonstrated

high level of integrity, discretion, empathy

, and the ability to handle highly sensitive information with professionalism.

Knowledge:

Comprehensive and up-to-date

familiarity with labor laws and employment compliance practices.

Key Performance Indicators (KPIs)

Average time to resolve grievances Employee satisfaction post-resolution Reduction in recurring conflict cases Compliance with HR/legal policies Feedback from managers and employees
Job Type: Full-time

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person