Job Description

Description
As an Employee Relations Manager at Amazon, you will provide expert consultation on complex employee relations matters for our corporate functions. You will partner with HR Business Partners, Legal, and business leaders to drive effective employee relations practices, lead investigations, and implement policies that align with Amazon's Leadership Principles. Your role will focus on mitigating employment-related risks while supporting a positive workplace culture through data-driven insights and capability building programs.
Key job responsibilities

• Provide expert consultation to HR and business leaders on performance management, corrective actions, and termination decisions
• Coach managers on effective employee relations practices and conflict resolution mechanisms
• Drive implementation of employee voice listening mechanisms to capture feedback and concerns
• Monitor and analyze ER trends and metrics to identify opportunities for process improvements and policy updates
• Conduct Monthly Business reviews with required stakeholders
• Develop, implement, and update HR policies and procedures, ensuring compliance with labor laws and regulations
• Partner with Legal and HR teams to assess and mitigate employment-related risks
• Support organizational change initiatives while ensuring fair and consistent treatment of employees
• Design and deliver training programs and capability building initiatives on ER-related topics
• Lead complex employee relations investigations, including allegations of policy violations, misconduct, and ethics concerns
• Manage and resolve escalated employee concerns and grievances through appropriate intervention strategies

Basic Qualifications
- Bachelor's degree or above
- 7+ years of HR experience, or Bachelor's degree
- Experience with analytical tools and ability to dive deep into metrics and reporting
- Experience communicating technical details verbally and in writing
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience in designing and delivering training programs
- Proficiency in MS Office suite and ER tools
Preferred Qualifications
- Master's degree or above in Human Resources, Human Resources Management, Labor Relations, Business/Management, Psychology, or a related field
- Knowledge of employment law and HR policies and procedures
- Experience in technology or corporate operations environment
- Track record of launching successful ER programs
- Experience in handling complex employee relations matters
- Strong sense of ownership and sound decision-making abilities
- Experience handling confidential information with high judgment
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Skills Required