Job Description

Role Name: Associate/Employee Helpdesk

Location: Mumbai

Shift: Night and rotational shifts

Work from Office Only

Role Summary - Associate Employee Helpdesk -

The associate will be responsible for the HR administration transactions and query management for areas such as onboarding, leaves, payroll, benefits, documentation, workforce/ systems etc. The role includes checking and responding to employee tickets/ queries via calls and emails and providing issue resolution and closure according to job specifications. Associate will serve as the first point of contact for employees, addressing HR-related queries and requests across the employee lifecycle. Provides accurate and timely support through multiple channels, ensuring positive employee experience and adherence to policies.

Role Responsibilities -

Manage HR employee lifecycle related queries and concerns. Handle queries pertaining to, working hours, support questions related to immigration requirements, personal/ job data change, learning administration, offboarding etc.

Review, respond and resolve employee requests/ tickets raised by employees. Ensure timely resolution via email/chat/ calls. Intervene and promptly address any employee concerns and share resolutions.

Help resolve major employee grievances and counsel employees if there are any escalations raised, also assist if any employee relations issues are raised.

Collaborate with employees to ensure prompt resolution and by working towards achieving maximum employee satisfaction

Qualification -

1-5 years' experience in HR helpdesk/HR operations or customer support.

Location

Mumbai

Job Function

BUSINESS PROCESS SERVICES

Role

Support Executive

Job Id

380449

Desired Skills

Helpdesk Solution | Human Resource | Voice Helpdesk Agent
Desired Candidate Profile

Qualifications

: BACHELOR OF ARCHITECTURE