Job Description

Job Title: Employee Benefits

Location : Pune

Exp Range - 1 to 8 yrs

Shift: Should be comfortable with Night Shift & 24x7 Rotational Support. Work from Office only

Key Responsibilities:

Be focused on processing, verifying, and managing claims for reimbursements.

Ensuring accurate payments by preparing files and ensuring timely payments.

Maintain track of Payments made and "Fallouts".

Handling "Fallouts" diligently and taking them to logical closures.

Handle various aspects of the claim lifecycle, from initial review to final payment including regular follow ups with multiple stakeholders - Customer, Client, F&A, vendor portal.

Adhering to company policies and regulations.

Responding to employee queries with TAT.

Review claims processed by the team for correctness and completeness.

Serve as SPOC for stakeholders addressing inquiries and providing updates.

Guide the team of processors and oversee their performance.

Analyze claims to identify trends, detect potential frauds and areas of Improvements.

Diligently attend to escalation

Publishing reports to leadership on performance metrices

Maintain Proper documentation of processes and cross skilling of resources

Ensure SLA's & KPI's are consistently met.

Main Skills:

"HR Operations expertise,

SAP & Excel Knowledge,

Communication, Comprehending and articulation skills

Managing customer stakeholders directly

Experience in designing the processes with tech supports"

Work Experience:

1-8 years of experience managing claim reimbursements, especially travel claims.

Technical Experience

Experience in MS Outlook,

Location

Pune

Job Function

BUSINESS PROCESS SERVICES

Role

Executive

Job Id

383538

Desired Skills

Human Resource
Desired Candidate Profile

Qualifications

: BACHELOR OF COMMERCE