Job Description

EMERGENCY RESPONSE OFFICER

KERALA GOVERNMENT PROJECT - KANIVU 108 AMBULANCE PROJECT

Organization: EMRI Green Health Services

Location - Technopark Phase 1, Tejaswini Building

NO TARGET

ROTATIONAL SHIFTS

Qualification - Any degree(MBA HR Preferred)

Position Overview

We are looking for

Emergency Response Officers (EROs) to join our 108 Call Center team. The role involves handling emergency calls, assessing the situation, and coordinating with ambulance and field teams to ensure rapid medical assistance.

Key Responsibilities

Answer emergency calls received on the 108 helpline.
Collect accurate information about the incident location and emergency type.
Prioritize and dispatch the nearest available ambulance.
Provide necessary pre-arrival instructions and emotional support to callers.
Coordinate with field teams, hospitals, and district control rooms.
Maintain accurate call records and case data in the system.
Escalate critical cases to shift in-charge/supervisors as required.

Qualification & Skills

Educational Qualification: Any Graduate / Diploma holder(Preference for Life Sciences, Nursing, or Paramedical background).
Language Proficiency: Must be fluent in English and Malayalam(knowledge of Hindi is an added advantage).
Strong communication and listening skills.
Ability to work efficiently under pressure and handle emotional situations calmly.
Basic computer and typing skills are essential.
Prior experience in a call center or healthcare environment will be an added benefit.

Work Conditions

24x7 Call Center operations with rotational day and night shifts*.

Fast-paced, service-driven, and team-oriented environment.
Job Type: Full-time

Pay: ₹200,000.00 - ₹220,000.00 per year

Benefits:

Health insurance Life insurance Paid time off Provident Fund
Work Location: In person