Job Description

Requisition ID

190904

Date posted

09/30/2025

Work Location Model

On-site Flex

Work Location

Bangalore-IN-Bangalore

Work Country

India

The group you'll be a part of

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The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The impact you'll make

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Join Lam as an Operations Business Analyst, where you'll spearhead process improvement initiatives. With your data expertise, you collect and analyze data through a range of Business Intelligence (BI) tools and apps, develop metrics, and identify root causes with data-driven indicators for future improvements. Organizing cross-functional project teams, you communicate team progress and survey best practices, showcasing your commitment to operational excellence at Lam.

What you'll do

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Performs detailed business analysis, develops insights and solutions for the business function with the support BA(s) in LIDAS

Performs Ad-hoc Analysis for functional stakeholders

Develops Functional Analytics Roadmaps that supports the strategic objectives of business function

Develops resource plan for the function(s) based on the roadmap

Acts as a functional single point of contact (SPOC) to deliver roadmap/business needs by:

Lead solutioning meetings with functional stakeholders

Define business requirements and prioritizing them based on EVA with the functional stakeholders and management

Translate business needs into written requirements for BA(s) to execute

Manage functional user testing of applications/dashboards/reporting and data quality assurance

Support or own user acceptance testing

Provide postproduction user support

Document findings and lessons learned from proof of concepts and discovery projects

Participates in the governance and prioritization of projects across the business function

Who we're looking for

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Data Analysis skills, experience in extracting information from databases, Office 365

Experience in Agile/SCRUM process and development using any tools.

Experience in Exploratory data Analysis using SQL/Python

Knowledge of SAP systems (SAP ECC T-Codes & Navigation)

Knowledge of 8D Methodology & its Success Criteria

Handson with CSBG Spares/Upgrades/Reliant/Legesy tool and process

Expertise in Material Master and attributes

Experience in project requirements gathering and converting business requirements into analytical & technical specs.

Good understanding of business processes and experience in Engineering Services

Knowledge in performing Root cause analysis and Corrective actions.

Excellent verbal and written communication & presentation skills, able to communicate cross-functionally.

Preferred qualifications

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Years of Experience:Minimum 5-8 years

Job Experience:

Experience with Data Analysis/Data Profiling, Visualization tools (Power BI)

Expert in Database and Data warehouse tech (Azure Synapse/SQL Server/SAP HANA/IPLM)

Experience in Stakeholder management/requirement gathering/delivery cycle.

Educational:

Bachelor's Degree: Math/Statistics/Operations Research/Computer Science

Master's Degree: Business Analytics (with a background in Computer Science)

Our commitment

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WFE or discrete manufacturing industry experience with ETO/CTO/MTO business model in high-volume manufacturing

Ability to analyze and interpret large data sets for decision support

Able to work with minimal direct guidance or direction

Ability to thrive in a dynamic and ambiguous environment

Understanding of best practices in the industry and application to real life