Customer Interaction: Manage customer queries, complaints, and requests received via email and live chat. Information & Support: Provide accurate information about products and services to customers. Issue Resolution: Resolve customer issues efficiently and effectively, ensuring a positive experience. Documentation: Accurately document customer interactions, transactions, and outcomes in the company's system. Collaboration: Coordinate with other departments or team members to find solutions for customers. Adherence to Policies: Follow all company policies, procedures, and service level agreements. Follow-up: Ensure complete resolution of customer inquiries by following up when necessary.
Job Types: Full-time, Part-time, Permanent, Fresher
Pay: ₹18,316.00 - ₹29,721.00 per month
Expected hours: 24 per week
Benefits:
Provident Fund
Work Location: In person
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