Respond to customer queries related to Gmail usage, settings, account access, and troubleshooting.
Guide users in managing Gmail features like filters, spam, forwarding, and recovery.
Help in resolving login or password recovery issues.
Handle email/chat-based support requests efficiently and professionally.
Escalate unresolved issues to the appropriate technical team.
Maintain detailed logs of customer interactions and resolutions.
Educate users on best practices for Gmail use and security.
Meet service level agreements (SLAs) and support KPIs.
Required Skills
:
Excellent written and verbal communication in English.
Basic technical knowledge of Gmail, web browsers, and email protocols (POP/IMAP).
Ability to understand and resolve customer queries quickly.
Familiarity with CRM or ticketing tools is a plus.
Patience, empathy, and customer-centric attitude.
Job Type: Full-time
Pay: ?11,605.06 - ?13,000.00 per month
Benefits:
Health insurance
Provident Fund
Schedule:
Day shift
Work Location: In person
Speak with the employer
+91 9667147541
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