is a non-voice customer service professional responsible for managing and resolving customer inquiries, complaints, and technical issues primarily through asynchronous email communication. Key Responsibilities
Customer Interaction
: Respond to user queries and concerns promptly using clear, professional, and empathetic written communication.
Issue Resolution
: Troubleshoot product or service problems, determine root causes, and provide step-by-step solutions.
Queue Management
: Prioritize email tickets to meet defined
Service Level Agreements (SLAs)
and response time targets.
Escalation
: Coordinate with technical, product, or billing teams to resolve complex cases and follow up until closure.
Data Logging
: Maintain accurate records of all customer interactions and transactions in
CRM systems
like Zendesk, Freshdesk, or Salesforce.
Feedback Collection
: Identify recurring customer issues and suggest process improvements to enhance the overall customer experience.
Age criteria 18 to 29 years
Job Types: Full-time, Permanent, Fresher
Pay: ?18,691.65 - ?32,444.05 per month
Work Location: In person
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