Handle customer queries promptly and professionally through email & chat platforms.
Provide accurate information and resolve issues related to products/services.
Maintain records of customer interactions and update the system accordingly.
Escalate complex queries to the concerned department for quick resolution.
Ensure customer satisfaction and maintain service quality standards.
Meet daily/weekly performance targets (response time, quality, resolution rate).
Job Type: Full-time
Pay: ₹12,000.00 - ₹20,000.00 per month
Benefits:
Provident Fund
Work Location: In person
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