efficiently, addressing their concerns, queries, and requests in a professional and friendly manner.
Provide
product or service-related assistance
through email, guiding customers with troubleshooting steps, solutions, or alternatives.
Investigate and resolve
customer issues, escalating to higher levels of support when necessary.
Document and
track customer interactions
in the CRM system for future reference and follow-up.
Ensure timely responses and follow-ups, adhering to company-defined
response time targets
and service level agreements (SLAs).
Collaborate with the internal team to ensure
accurate and up-to-date information
is provided to customers.
Manage high-volume email traffic
, ensuring that all requests are prioritized and resolved effectively.
Maintain knowledge of products/services
and updates, staying informed about the latest offerings and potential issues.
Contribute to the development and improvement of
FAQ sections, help guides,
and
knowledge base articles
based on recurring customer queries.
Monitor customer satisfaction
through email surveys or feedback forms and use this data to improve services.
Requirements:
10th pass can also apply
Proven experience in
email-based customer support
(1-2 years preferred).
Excellent written communication skills
with a focus on clarity, tone, and professionalism.
Strong ability to
empathize with customers
and handle difficult situations with patience and tact.
Proficient in using
email management systems
, CRM tools (e.g., Zendesk, Freshdesk), and Microsoft Office/Google Workspace.
Problem-solving
skills with a keen attention to detail.
Ability to
prioritize and manage multiple inquiries
efficiently.
Willingness to
learn new systems, products, and services
quickly.
Preferred Skills:
Experience in handling
technical support
queries or troubleshooting via email.
Familiarity with
automation tools
or templates to improve response efficiency.
Knowledge of
customer satisfaction metrics
and a commitment to achieving high-quality service.
Experience in a
high-volume support environment
, especially in industries like e-commerce, SaaS, or telecommunications.
Benefits (Optional):
Competitive salary and performance-based incentives.
Health insurance and wellness programs.
Opportunities for growth and career development within the company.
Friendly and collaborative team environment.
Send your resume at
hrshivani.helpmate@gmail.com
Or call 9582010918
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
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