Job Description

An Email Support Executive is a non-voice customer service professional responsible for managing and resolving customer inquiries, complaints, and technical issues primarily through email communication.

Core Roles & Responsibilities

Inquiry Management:

Responding to customer questions regarding products, services, or orders in a professional and timely manner.

Issue Resolution:

Troubleshooting problems by clarifying complaints, determining the cause, and offering step-by-step solutions.

Escalation Handling:

Forwarding complex or unresolved technical issues to the appropriate internal teams (e.g., technical, product, or logistics).

Documentation:

Maintaining accurate logs of all customer interactions and transactions within a

Customer Relationship Management (CRM)

system like Salesforce or Zendesk.

Performance Metrics:

Consistently meeting

Service Level Agreements (SLAs)

, including response time, resolution accuracy, and customer satisfaction (CSAT) scores.

Follow-up:

Proactively reaching out to customers to ensure their concerns were fully addressed and they are satisfied with the outcome. Age criteria 18 to 29 years
Job Types: Full-time, Permanent, Fresher

Pay: ?18,388.57 - ?34,458.55 per month

Work Location: In person