Email Support Executive Job in Softvolt

Email Support Executive

Year KA, IN, India

Apply Now

Job Description

An Email Support Executive is a specialized customer service professional who manages communication with clients primarily through written correspondence. Unlike voice-based roles, this position focuses on providing

asynchronous support

, allowing for detailed troubleshooting and a clear paper trail of interactions.

Core Responsibilities

Inquiry Management:

Resolving user issues, queries, and concerns with clear, effective, and professional writing.

Issue Resolution:

Troubleshooting product or service problems by identifying root causes and offering step-by-step solutions.

Record Keeping:

Maintaining accurate logs of customer interactions, transactions, and feedback within a database or CRM.

Escalation:

Coordinating with technical or product teams for complex cases that cannot be resolved at the first level.

Performance Metrics:

Adhering to strict timelines to meet daily productivity targets, such as

emails per hour

and

first-contact resolution

rates. Age criteria 18to 29 years
Job Types: Full-time, Permanent, Fresher

Pay: ?16,388.57 - ?34,458.55 per month

Work Location: In person

Beware of fraud agents! do not pay money to get a job

MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.

Job Detail

Job Id

JD5175196
Industry

Not mentioned
Total Positions

1
Job Type:

Full Time
Salary:

Not mentioned
Employment Status

Permanent
Job Location

KA, IN, India
Education

Not mentioned
Experience

Year

MNC Jobs India

Jobs by Function

Popular Job Skills

Popular Industries

Popular Cities

Jobseekers

Employers