Email Support Executive Job in Softvolt

Email Support Executive

Year KA, IN, India

Softvolt

4 Current Jobs Openings

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Job Description

Key Responsibilities:

Customer Interaction:

Respond to customer inquiries via email and online chat promptly, professionally, and effectively.

Issue Resolution:

Troubleshoot and resolve product/service-related issues, offering solutions and guidance.

Information Provider:

Deliver accurate product details and answer customer questions.

Documentation:

Maintain detailed records of customer interactions and transactions in the CRM system.

Escalation:

Escalate complex problems to appropriate teams when necessary.

Process Improvement:

Identify common issues and suggest improvements to enhance the overall customer experience.

Performance:

Meet performance targets (resolution rates, satisfaction scores).
Job Types: Full-time, Permanent, Fresher

Pay: ₹15,233.06 - ₹31,936.28 per month

Work Location: In person

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Job Detail

Job Id

JD4969773
Industry

Not mentioned
Total Positions

1
Job Type:

Full Time
Salary:

Not mentioned
Employment Status

Permanent
Job Location

KA, IN, India
Education

Not mentioned
Experience

Year

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