Job Description

Job Title:

CSR (Customer Service Representative) - Email Process

Location:

Castle Street, Ashoknagar, Bengaluru, KA

Department:

Financial Services

Job Type:

Full-Time, Onsite

Salary:

INR 17,000 to 19,000 Gross

Workdays:

6 days, rotational week offs

Answer inbound customer calls, emails, and chat inquiries regarding products, services, and account details. Provide timely, accurate, and comprehensive information to customers related to credit facilities. Address customer queries or concerns related to loan status, interest rates, and repayment schedules. Resolve customer complaints by identifying the issue, offering solutions, or escalating the case to a higher authority if necessary. Assist customers with the process of loan applications, documentation, and follow-ups. Follow up with customers on pending payments or missing documentation. Guide customers on how to access and use online banking services and mobile apps.
Job Types: Full-time, Permanent, Fresher

Pay: ₹17,000.00 - ₹19,000.00 per month

Benefits:

Health insurance Paid sick time Paid time off Provident Fund
Application Question(s):

Can you speak in Hindi Language?
Work Location: In person