Job Description

Customer Inquiry Management:

Respond to customer questions, provide product information, and resolve issues through email and live chat.

Issue Resolution:

Efficiently identify and solve customer problems, ensuring timely and satisfactory resolutions.

Documentation:

Accurately record customer interactions and maintain customer records using CRM software.

Escalation:

Escalate unresolved issues to the appropriate internal teams or departments when necessary.

Customer Relationship:

Act as a brand ambassador by maintaining a positive and professional demeanor, ensuring client satisfaction.

Time Management:

Effectively manage multiple chat conversations simultaneously and follow up with customers to ensure issues are resolved.
Qualifications and Skills

Education:

A high school diploma or equivalent is typically required, with a college degree being a preference for some positions.

Communication Skills:

Strong written communication skills are crucial for conveying information clearly and professionally.

Technical Proficiency:

Ability to type quickly and accurately, along with proficiency in using computers and various chat and CRM software.

Soft Skills:

Patience, attention to detail, multitasking, and strong problem-solving skills are essential.

Experience:

Previous customer service experience is often beneficial.
Job Types: Full-time, Permanent, Fresher

Pay: ₹14,258.86 - ₹31,976.04 per month

Benefits:

Food provided Health insurance Internet reimbursement
Work Location: In person

Speak with the employer

+91 8076766874