Customer Support: Respond to customer emails, chats, and inquiries with timely, accurate, and courteous solutions.
Issue Resolution: Troubleshoot product/service problems and provide effective resolutions.
Record Keeping: Maintain detailed logs of customer interactions, transactions, and issue status in helpdesk/CRM software.
Process Adherence: Follow company communication guidelines, policies, and procedures.
Escalation: Identify and escalate priority issues to appropriate teams.
Performance: Meet or exceed productivity, quality, and customer satisfaction targets.
Process Improvement: Collaborate with teams to enhance email support processes and efficiency.
Job Types: Full-time, Permanent, Fresher
Pay: ?18,455.00 - ?28,755.00 per month
Benefits:
Provident Fund
Work Location: In person
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.